Submitted
by Matt Honeycutt on 07/09/2024
5 Star Testimonial by Matt Honeycutt
Super fast at responding to my call
very professional on the phone, very professional the following day when they came out, and extremely knowledgeable. It’s not often you find a group that delivers outstanding customer service.
Chris, the master tech with Mr appliance, did a great job. He figured out what was wrong and fixed my refrigerator immediately. I could tell he was very experienced, knowledgeable, and knew what he was doing. I’d recommend Mr. Appliance to anyone who needs appliance repair work done.
Submitted by Ben Vaughan on 07/02/2024
Perhaps the most courteous, punctual and professional company I have ever had in my home. As a small business owner and service person myself, those things matter a lot to me. The service technician, Dean, was friendly, knowledgeable and candid about the issue we were having. Highly recommend Mr. Appliance
Submitted by Jamie Miller on 06/24/2024
The customer service reps were pleasant & very helpful.
The service tech Chris was thorough in his explanation of fixing our refrigerator.
I would highly recommend Mr.Appliance to my family & friends.
Submitted by Paul Hubbard on 06/18/2024
Quick repair! Called yesterday to schedule an appt for our dryer. Today, it is fixed!! The technician was thorough, communicated throughout the process and had our dryer fixed within an hour or so! Very pleased with our experience and will use the company again.
Submitted by Kylee Balser on 06/13/2024
First I’d like to say the installer was great he was informative and got the job done However my issue is with the overall cost. I am a business owner myself so I understand profit margins however when the parts needed to repair the dryer are less than $50 from a Samsung authorized site but yet I’m charged the cost of basically a new dryer that’s where my issue is. Honestly I won’t recommend them purely because the overall cost is NOT justifiably. Again this review is in no way to the installer he did a fine job. I also would like to add that prior to calling I Removed the dryer to make the access for the technician, very easy to work on Then I come home from work, and the dryer was not even pushed back in the spot The technician told my wife he’s not able to push the dryer back 3 feet because that was an extra charge.
Submitted by Jerry C on 06/04/2024
The way the Mr. Appliance team communicated from my initial phone call all the way through until the job was done was truly top notch. Chris, the technician they sent out was very knowledgeable and obviously experienced. It didn’t take Chris long to diagnose the issue and prescribe a cure. As we get into Summer, it will sure be nice to be able to plop some ice cubes into our drinks again.
Submitted by Greg Richard on 05/30/2024
What a great guy Jeremiah is!! Right from the start all went so well. He text me in advance to let me know he was coming today. Send another text forewarning me he was coming soon & would call when he was on his way!! And so he did!! Jeremiah is a very professional, excellent &
knowledgeable tech who explained about the way a SUBZERO refrig/freezer works & in detail explained what MAY be the problem with this unit. After an intense cleaning of the compressors & coils, he wants to see if this will remedy the problem within a 24/48 hr period. If not, Jeremiah has prepared a plan to repair it & how & what he will need do & the estimate too all figure out for me while @ the house today. He explained things very well & ALSO was excellent in administrating a procedure that will HOPEFULLY
solve the problem if the cleaning does not. I could not ask for a more professional, knowledgeable & hardworking tech than Jeremiah!!! Thank you MR APPLIANCE for having such a great tech!!! AND he is a nice & friendly guy too....cannot beat that!! I am a very satisfied customer!! Karen Powell
Submitted by Karen Powell on 05/09/2024
I am thoroughly impressed with this company! I called this morning they answered a few questions I liked the way they went about things and the same day had a tech arrives to diagnose. Dean was VERY accommodating and flexible which was great for our busy home! Dean had the parts in the van and fixed it same day!! I am a housekeeper and between family and business I need to do laundry EVERY day. Dean made this possible!! I love the honesty of every employee!!! Thanks!!
Submitted by Shannon Thomas, Cplc on 04/16/2024
