Submitted
by Christopher Rice on 06/04/2024
5 Star Testimonial by Christopher Rice
Every person I have dealt with has been super nice and professional. I have used them twice...one for a repair and once for a replacement. They are up-front, honest, amazingly friendly and professional. This is the kind of company I enjoy doing business with and they are my go-to for HVAC. I highly recommend them!
Contacted Best Service Heating & Cooling to service our AC unit. I received excellent customer service from the scheduling department.
Matt was our technician, he was very professional and knowledgeable. He came in diagnosed the problem and repaired AC unit. We will definitely use Best Service for our HVAC needs and recommend them to our family and friends.
Submitted by Ms. Spud on 06/09/2023
Requested replacement of a $16 capacitor. Sent pictures of old part clearly showing the blown capacitor. Sent technician for a $90 diagnostic service. Technician didn't have to diagnose anything, but wanted to charge me $278 for replacing the capacitor. When I called the owner, he used the justification that he has insurance and operating costs to justify this huge percentage markup. Definitely price gouging. Cannot recommend for any service call.
Submitted by Francois Ratinaud on 06/05/2023
Matt was our technician and he was fantastic. He got right to work and was extremely knowledgeable. He located our problem and was able to fix it on the spot and he took the time to answer all of our questions. We will definitely use Best Service for all of our HVAC needs.
Submitted by Katie Fontana on 05/09/2023
We thought we needed a new thermostat for our AC. I had authorized whatever repairs were needed to fix it. After the diagnosis it was something that could be easily fixed. I would only need to pay the cost of the service call. The tech could have replaced my thermostat and charged me hundreds.
He did not.
I highly recommend Best Service Heating and Cooling.
Submitted by Scott Furst on 09/03/2022
We’ve used Best Service for our HVAC needs for several years now and recently added an investment rental property. Best has always provided good technical support and with Candy in their office providing customer support, they have now earned my five star rating across the board. I’ve found that I can count on Candy to give sound advice and get answers to any questions or issues I throw at her. This is refreshing at a time when many businesses can’t find suitable customer facing employees or have made cuts in customer support. My kudos to Best Service for providing an end to end professional experience.
Submitted by Gordon Klann on 04/15/2022
Very happy with the service we received! Our heating had been acting strange for a few weeks and we were having a hard time maintaining the temperature, after changing the thermostat and determining that wasn't the issue like we hoped, we realized it was time to call someone. Setting up the appointment was very easy, I called around 9am and they said someone would be by between 9 and noon the same day. Matt Stanton came out to our house and could not have been any nicer or more professional, he was able to find the part we needed the same day even among a parts shortage (originally we thought it would take a week to get it), and everything was fixed by 2:30 the same day during one of the coldest weeks of the winter thus far.
You never know with heating and cooling companies, it's very easy to get taken since most people don't know much about it and they can catch you in a moment of desperation. But we felt like Matt was completely honest with us, he explained everything thoroughly and even gave us advice on how to best improve our system in the future. Highly recommend!
Submitted by Emily Fergus on 01/28/2022
Of course my furnace went out during the coldest days of the year so far. Called Best Service as a second estimate after another company gave me an ASTRONOMICAL estimate that the tech told me may NOT fix my issue but they "HAD" to address that first. So to clarify ASTRONOMICAL, $3,200. I called Best Service and they were able to get a tech out within hours and he fixed the issue quickly for a total cost including the service fee for $115. Literally a small part needed to be cleaned and my furnace is back up and running. I will definitely be using them from now on for all of my HVAC needs. I highly recommended them.
Submitted by Kim Arena on 01/10/2022
This was a very pleasant experience. They were able to come out the very next day to install my furnace and finished sooner than expected. They cleaned up after themselves and were very professional. I also got a great price for the furnace and installation. I highly recommend this company.
Submitted by News Beats on 02/16/2021
