Submitted
by YaYa B on 05/31/2023
1 Star Testimonial by YaYa B
My less than 2 year old new AC unit had build up in the drain line and was low on refrigerant that caused a considerable difference in the temp in my home. I paid the service fee plus the cost to drain the line which was $270 and it made NO difference in cooling my house. I am not satisfied because I shouldn't be paying out of pocket to make repairs or add refrigerant to a brand new unit. When talking to the repairman and the representative on the phone about my concerns, both of their responses felt dismissive. There was no real explanation on why these repairs are already necessary just more talk about costs that I would be responsible for to find out if a warranty claim was required.
NEW UPDATE: DUE TO THE EXPERIENCE MY HUSBAND ENROLLED IN HVAC CLASSES and has gotten his certification. AND GUESS WHAT!?! THEY DID THE INSTALL WRONG! Thank you PAIGE and your terrible staff MY HUSBAND can do all the work you can but for free. And hopefully one day we will own our own business and we can provide your customers with quality service you lack. UPDATE: WE HAVE HAD A HORRIBLE TIME WITH OUR SYSTEM THAT WE BOUGHT JUST TWO YEARS AGO. AND WE HAVE GONE SEVERAL TIMES WITHOUT AIR IN IVER 100 DEGREE TEMPS AND HEAT IN FREEZING MONTHS. WE HAVE SPENT MORE ON SERVICE CALLS AND FREON THAN WE DID IN THE EIGHT YEARS WE OWNED OUR HOME WITH OUR OLD SYSTEM. I DEFINATELY WOULD NOT RECCOMEND. We received excellent service from Austin. We were without air due to our ac went out. Climatech was able to send someone immediately. Austin was very professional and we got air the next day as we had to replace the system. I would definitely recommend this business for anyone needing heat and air needs. UPDATE: WE HAVE HAD A HORRIBLE TIME WITH OUR SYSTEM THAT WE BOUGHT JUST TWO YEARS AGO. AND WE HAVE GONE SEVERAL TIMES WITHOUT AIR IN OVER 100 DEGREE TEMPS AND HEAT IN FREEZING MONTHS. WE HAVE SPENT MORE ON SERVICE CALLS AND FREON THAN WE DID IN THE EIGHT YEARS WE OWNED OUR HOME WITH OUR OLD SYSTEM. I DEFINATELY WOULD NOT RECCOMEND
The owner even told me I wouldn't get a refund of the service fees I shouldn't have owed if I didn't remove my reviews of their business I chose not to take my refund a d make sure everyone knows what this business does
Submitted by Laura Favaloro on 05/07/2024
I had a new system installed about two years ago adn it was running a lot due to low cooling capability. I asked s tech to check it, e d=said it was fine. I had storm damage to a roof vent for my furnace so I had another tech come in and address the damaged vent. WHen he heard our story about the new unit, he thoroughly checked the system and discovered it was never fully charged. He fixed it at no extra cost and even installed filter cover that was too high to reach, for which I had the part already from a hardware store. The vent was difficult to get to, but he managed and charged only a diagnostic fee and the part's cost
Submitted by Michael Murray on 06/22/2023
Zac called before arriving at my home and was very polite and visited with my dog while asking about the problem I was having. He was extremely calm even with severe weather alerts blaring on every form of communication. He was worried about his family as they only moved to Oklahoma 2 weeks ago. He explained the problem with my old unit and cleaned the outside unit and wrote a proposal for a new unit which I am considering.
What an asset to this company.
Submitted by Donna Bassham on 06/15/2023
March of 2021 I hired ClimaTech due to the fact they are locally and veteran owned not to mention the high rating on Google. I had them replace my HVAC system with what I thought was a brand new 4 ton Armstrong unit($10k). The AC immediately starting leaking water into the closet. Also when cleaning the outside condenser I removed the guard panel to find the fins damaged all around.
I informed them of the leak in the closet and they came out to tell me I needed the copper lines replaced. It was noted on the estimate that this was needed but they charged me an additional $675 anyways. This did not fix the issue either. I asked for the unit to be replaced because I thought it was defective. They refused. A year and a half later after 19 service calls of them slapping foam and caulk on the leak they finally replaced the A Coil. I believe I was sold a refurbished unit and when it failed it took a year and a half to resolved not to mention additional out of pocket expenses and time off work. On top of all that, every time the tech left from any of the 19 time they were out I had to clean up their mess(foam, insulation, screws, etc.). I almost forgot to mention that when they replaced the copper lines they were ran very sloppy and instead of cutting a hole in the drywall to feed the lines they just kicked out my ceiling with a size 13 boot and refused to repair it. All around awful experience. I would not recommend this company.
Submitted by Adrian Lamoreux on 10/26/2022
Start capacitor was replaced. Needed fast response and explained this to the scheduler. She was wonderful and scheduled us quickly for the same morning. The technician was there even sooner than expected. The technician took the time to explain the work and made such a positive impression. The air conditioner was fixed right then. The cost was fair and less than expected under the circumstances. Actually, this was a very positive experience if you can say that about a non-working air conditioner. I highly recommend this company and will absolutely use them again.
Submitted by Alan Glad on 06/14/2021
Austin and his partner (can’t remember his name) was awesome. I would recommend this company to everyone. They helped me out and they were very professional. They were very caring. They fixed me up and explained everything to me. I did feel bad for them having to put a new unit in while it was very hot outside. I had a very bad day and they understand. This is a great company. I can’t say enough bout the techs and the company. I would give them 100 if I could of.
Submitted by Terry Krausse on 07/16/2020
Great service!! Austin was very professional and also very affable. Felt like already knew him for years. My ac unit was shot. There was no fixing it. It was time for a new one. I got home around 5pm called him and by 10pm he had replaced both my ac and heating(didn't have much life left either). I've never written a review in my life. I was just so impressed with the service had to tell somebody. Thanks guys!
Submitted by Ryan on 09/10/2019
We recently had them install a heating and cooling unit in our house and have been very pleased. They were reasonable, very friendly and took the time to ensure we understood many details. I would recommend them.
Submitted by Paul L. Mccord Jr. on 08/12/2017
