Submitted
on 05/13/2024
1 Star Review by
They are an overpriced book rate company instead of charging by the hour. People that answer the phone are rude if you question their policies. They also don't stand behind what their plumbers tell you on site or take responsibility for their screw ups.
I’ve had Brandon’s Plumbing out to the house for updates for the past two years and was 100% satisfied every time. Special mention to Denver, best plumber out yet.
Submitted by on 05/30/2024
Answer on Saturday prompt service. Had a major leak it the crawl space. Jake was very nice and professional. Thank you.
Submitted by on 04/07/2024
Brandon's plumbing is the best. Daniel has done several jobs at our house and he is Top Notch! If you want good work that you can trust, call Brandons!
Submitted by on 01/15/2024
What a weekend to have plumbing issues being Christmas and all! Jason was so nice and so friendly and he was here so fast. If you don’t use Brandon’s, I just need to ask you…..Why not…. This company has never let us down! Thanks again Jason, you are amazing!
Submitted by on 12/25/2023
We chose Brandon’s Plumbing to install a new kitchen faucet + wand and to replace two toilets with much nicer models. Our technician was prompt, friendly, and answered each of our questions. Both of us travel quite a bit, so we didn’t notice there was anything wrong for about two months. The housing on the sink wand was cracked, and we had only used it maybe twice and only to quickly rinse the sink. It was obvious that it was cracked during installation. With one of the toilets, the flushing sound doesn’t sound very strong, like it had with the older toilet. Turns out the wax seal wasn’t installed properly. The second toilet, the gaskets weren’t tightened, so the entire back unit was wobbly. When we first noticed the issues, we immediately called Brandon’s and they were going to charge us full price for a recheck. Full price! So, we went a different direction and got it sorted. We’ve heard they are a good plumbing shop, but unfortunately, we were disappointed.
Submitted by on 12/15/2023
Bobby with Brandon's Plumbing was very professional, efficient and hard working. He explained in detail the problems and the possible solutions. He provided the services in a timely manner and did a wonderful job making sure the work site was clean. I highly recommend him as a service provider.
Submitted by on 08/10/2023
I recently hired Brandon's Plumbing for a plumbing issue at my office, and I cannot express enough how impressed I am with their outstanding service. From start to finish, they were nothing short of exceptional.
Brandon's Plumbing provided prompt response and arrived at my office right on time. Their professionalism was evident from the moment they stepped through the door. They even took the time to explain the issue and the steps they would take to fix it, ensuring I understood the entire process.
The quality of work performed by Brandon's Plumbing was top-notch. They displayed a great level of expertise, taking care of the problem efficiently and effectively. Not only did they address the initial issue, but they also went above and beyond to ensure that everything was in optimal working condition before they left.
It is refreshing to come across such a reliable and customer-oriented plumbing service. The level of professionalism and attention to detail exhibited by Brandon's Plumbing is commendable. I felt confident in their abilities every step of the way.
I would highly recommend Brandon's Plumbing to anyone in need of plumbing services. Their promptness, professionalism, and exceptional job have made them my go-to plumbing service provider. Thank you, Brandon's Plumbing, for your outstanding work – you have gained a loyal customer!
Submitted by on 07/05/2023
We purchased a toilet through Lowe’s and called Brandon’s Plumbing to install the toilet and also diagnose why the line wasn’t flushing. The customer service rep would not give us a quote for the cost of the installation and/or diagnosis, but we proceeded with making an appointment anyway as we’d used them before and had been satisfied with their service.
The team (a plumber and apprentice) were timely and professional. However, AFTER installing the toilet we purchased, they brought the toilet seat out and said it was broken. They then asked if we wanted to just “throw it away.” However, we kept the seat to exchange it at Lowe’s.
Fast forward exactly a month, and we noticed a significant spiderweb break at the top of the toilet bowl…exactly where the previously broken and exchanged seat would have been aligned. It took us a couple more weeks to call Brandon’s Plumbing about the issue, so a total of 7 weeks had passed. We explained the issue and asked how we might proceed given it’s logical to assume the toilet had been installed broken and the plumbers had missed it (which is understandable as the break probably started as a hairline fracture and then spread over the course of time). The customer service person we talked to was highly unprofessional. She said that Brandon’s Plumbing doesn’t guarantee parts that they, themselves, do not furnish, so they’re not responsible for replacing the toilet. I acknowledged that I wasn’t asking them to furnish us a new toilet (we’ll proceed to have it replaced via the manufacturer warranty); rather, we’d hoped they’d be willing to come reinstall a new toilet at a discounted rate (the original install rate was $380) since the toilet was presumably broken upon install and, as returning clients, we’d hoped the business would hope to secure a continued relationship. However, the customer service rep. continually claimed that it’s our fault the toilet was broken (not acknowledging the context of the broken lid being brought to our attention after install), it’s been 7 weeks, and there’s nothing they’re willing to do to resolve the issue.
That all being said, we’ll be discontinuing our business relationship with Brandon’s Plumbing, and I highly recommend that others find a plumbing company that’s more committed to customer satisfaction and dedicated to professional customer service.
Submitted by on 06/20/2023
