Submitted
by Sogoal Nance on 12/13/2021
1 Star Review by Sogoal Nance
I had a very poor experience with XPS Xpress and have to get the floors fixed by another company. The owner of XPS Xpress (who is based in Florida) is not customer service oriented, he's extremely unprofessional and argumentative.
We ran into many issues with them which includes timing, communication and lastly quality of the work.
Long story short; I chose a 1/16 size for the floors. Apparently it is difficult to work with which is why we ran into so many issues. Unfortunately, no one communicated this to me and I ended up with the floors you see pictured. Our installer spent a few extra days trying to make it work, but this is what we were left with. I had the owner call me, and once he did he was frustrated with me because I asked for a discount less than what it cost him in materials. Sometimes as a business owner you need to eat the cost and have accountability.
