Up front I'm very satisfied with the completed project. Since I'm retired, home all day, and without dogs, the problems I had in installing one side of my fence, did not negatively impact me. However, I was disappointed in a lack of professionalism and consideration, as follows:
1. They were scheduled to start on a Monday but did not show up at all. It was not a problem but I was very surprised that I wasn't contacted at all to advise me there would be a delay. Further, I had to "track down" one of the owner's as they only have an answering service, and were not immediately available. The project was delayed a week. In fact, after executing an agreement (that I had to prepare), I had no further contact with the sales rep.
2. In addition to replacing a 113' side of my fence, they were also to adjust two gates that had been installed by FM's about 4 years ago. The crew did adjust one of the gates but they were unaware of the second gate. The crew did complete the adjustment without a problem, but I would prefer not to have to notify the crew myself, because you can never be certain how an individual will react; i.e., it should've been included in the original instructions.
3. I was advised the project would be completed within four days. I assumed that was to account for something like weather. The old fence section was removed and the new poles set on day one. They didn't return until the fourth day, and took less than a day to complete it, i.e., there was no weather problems so it could've been completed in two days. As I indicated above, this did not inconvenience me, however, I would've preferred to be advised up front that they may have other jobs to work on that may delay installation.
4. After completion, the crew was leaving behind about 40' of steel garden border that had been installed into the ground at the bottom of the old fence. Of the 40', about 30' was now laying on top of the surface with 10' still buried. Similarly, there was 30' old coaxial cable partially buried. When I pointed this out I was told these items were part of the old fence and not their responsibility. I insisted they needed to remove it and they did.
5. In general, I'm not crazy about music being played over a portable boom box at my house, especially without my approval.
Again, as I indicated I was not inconvenienced myself, but I am providing this feedback as constructive criticism for FM's consideration, because I would have felt much different about these issues I had taken vacation days or been otherwise inconvenienced.
Submitted by B J Miller on 10/27/2023
Fence Masters just replaced my stockade fence and I couldn't be more please with the results. Andrew and his crew did an amazing job. I highly recommend this company to anyone who needs quality fencing.
Submitted by Larry Miller on 07/05/2023
Andrew, of Fence Masters, was very forthright and honest. He said it would be about 3-3 1/2 weeks before they could remove and replace my fence. Three weeks later, I have a beautiful new western cedar fence. This is the 4th or 5th fence I’ve bought in my lifetime, and it’s the best of all fences I’ve had installed. The quality is simply the best obtainable: 7/8” grade I western cedar shipped straight from British Columbia.
Yes, Fence Masters wasn’t the lowest bid fence, nor was it the highest. But they showed me the desire for the contract and gave me a very fair final price to win the contract, which is why they got my business.
If you’re willing to pay a small amount more money for a fence which could easily last 20 years (versus 5-10 years for the lesser quality material), I truly believe it’s money well spent. I’m sure glad that I did!
Submitted by K Perry on 09/25/2021
