Submitted
by Brandy Torres-DeMark on 05/30/2024
1 Star Testimonial by Brandy Torres-DeMark
I called after a storm tripped my breaker today 5/30/24. The made an appointment with me and said the would be here by 6:00 PM. They just called 4:03PM and advised they cannot come out till Monday AM. Don’t waste your time with these people. They will waste your time and leave you with little ability to get someone else out.
They are telling you in this response that they called back and changed their mind that they could get someone out. Why on earth would I depend on their word again. I work from home. FYI they did not tell me they were squeezing me in. It is too important for me to be squeezed in. I would have kept calling and possibly called them back for future service if they had just been honest.
We were very impressed by Michael Cordis! He was able to identify and fix many mistakes made by our original hvac installer and missed by previous techs. He was extremely knowledgeable and great at explaining what was wrong and options for fixing it. We got a next day appointment and they returned the next day to finish. From sending a photo and bio of the tech before my visit to an immediate follow up call each time to make sure we were pleased, they definitely live up to their name! Highly recommended!
Submitted by Finley & Pierson Aldridge on 06/15/2024
Jordan thinks calling a customer misogynistic because their employees made mistakes and false claims on a recorded call is ok. They refuse to take responsibility that they made mistakes, allow employees to gaslight customers, and then cancel claims/work. Ariana wants to make a claim that she was yelled at, but they refuse to listen to the recorded call to see that was false lol. Then say that I had a “misogynistic tone”, what does that even mean. They were unable to properly camera a sewer line after over 3 months and then expected me to leave my gates unlocked for over 40 days while they waited to put in for a locate. Super unprofessional employees. I’m also blacklisted from their company because of this accused tone, seems like a huge reach. Especially given the actual conversation.
Submitted by Lgan Rae on 01/05/2024
Above and Beyond showed up at the time that they indicated. Michia was my tech and he was outstanding and fixed my problem quickly. He did give some options regarding upgrades as my plumbing is original to the house, and it was greatly appreciated. He took the time to explain these options. I plan to use Above and Beyond for all my HVAC, Plumbing and Electrical needs going forward.
Submitted by David H on 04/26/2023
Excellent communication and very knowledge about our options, possible future upgrades and our neighborhood. They gave us great peace of mind for protecting our home and safeguarding for the future. The entire cycle of service was excellent and Jordan was also very helpful on the front end.
Submitted by Miguel Camacho on 12/21/2022
Had a fuse that kept overriding in the breaker box. Tech came out, diagnosed (issue was with the ceiling fan wiring, not the fuse), and repaired. Great service, no complaints there. A little pricey for about 20 minutes of work but I'll take the high- level service and responsiveness in exchange so no real complaints. I will use these guys again if needed.
Submitted by Kyle Hirsch on 08/03/2022
My wife and I have had a GREAT experience with Above and Beyond! Jordan at the office has been very attentive to our needs and has been great at communicating with us about scheduling, quotes and time it will take to get the parts needed. Our plumbing service tech, Wade, was also great to work with. He was honest about the work that needed to be done, explained everything that he did clearly, was very efficient with his time and cleaned up after he was done! We have hired them to help with some HVAC work and will definitely recommend them to friends and family!
Submitted by Cody Crawford on 04/20/2022
We had a major burst pipe and had to turn the water off to the house. I called around and Above and Beyond was the only company that could help me today. They really did go above and beyond. The service was fantastic, kind, clear and very reasonably priced. The best part was, we got our water back on the same day. I can't thank them enough and will be calling them first for everything they can do for me. I highly recommend.
Submitted by Robert Huber on 03/03/2022
They responded within less than 24 hours to my request for a review and recommendations regarding purchase and installation of a standby generator. By the time we finished I had purchased a whole house standby generator and was scheduled less than a week later for installation. Very impressed! 3/9...standby generator installed and is up and ready to do its job. The crew arrived on time and stayed hard at it until everything was finished including cleaning up behind themselves quite well. I was given a walk through to understand operation, function, wi-fi, and maintenance. Very happy with end result.
Submitted by Billy Rendeluk on 03/10/2021
