Submitted
by Erik Welch on 05/28/2024
5 Star Testimonial by Erik Welch
The PPR team was really super to work with! Everyone was friendly and answered all our questions as they came. The weather kept causing delays, but their communication and planning were great so there were no surprises or problems.
The app they use for tracking the project status was so helpful, because I could see the day's progress even though I was remote due to work.
I hope that I won't need another roofer for a long time, but I know that I'll use Premier Pacific Roofing when I do.
I had an urgent need for a full roof replacement when a major issue was discovered. Premier Pacific Roofing was up to the challenge. We got it all arranged and the job started really quickly. The whole process was efficient and as painless as a roof replacement could be. I'm very pleased with the result. Communication was great throughout. Overall a 5-star experience. Thank you!
Submitted by Louise Mesher on 07/10/2024
PPR did an amazing job replacing our worn out roof. From start to finish, they have superb customer service, whose been there to answer any questions and concerns I may have throughout the project. We're super please with the outcome of our new roof. Definitely recommend them for any roofing projects.
Submitted by Simon Huang on 06/24/2024
I was very pleased with the job Premier did replacing my roof, They had tioremove two layers of old roofing. It was all done with efficiency and clean up was good. In fact, one of the owners came to my home once they were finished to check on the yard clean-up and make sure that everything was done to my satisfaction.
I would definitely recommend them !!
Submitted by Carolyn Kraft on 06/03/2024
We had Premier Pacific Roofing remove our 33 year old cedar shingle roof and install Presidential T/L. Everyone from our salesperson Victor to the crew were friendly and empathetic. They were very careful when removing our roof and cleaned up every night. We could not be happier. We highly recommend Premier Pacific Roofing!!
Submitted by John Dunn on 04/29/2024
Amazing customer service, from the time I contacted them with my issue to the end. I would get detailed updates of where in the process the work was at, so there were never any surprises. Their customer portal made it easy for me to see pictures of the work, billing, and any other notes left by any staff member. All staff that contacted me during the work was knowledgeable, kind, and respectful. I definitely recommend Premier Pacific Roofing!
Submitted by Jesica Ramos on 04/19/2024
I recently enlisted the services of Premier Pacific Roofing for a roofing project at my home and I must say, I am thoroughly impressed! The professionalism and expertise displayed by the entire team were second to none. They handled every aspect of the job with utmost precision and efficiency.
What stood out the most was their incredible attention to detail and commitment to leaving the workspace spotless after completion. It was evident that they take great pride in their work and customer satisfaction is a top priority for them.
I am not usually one to write reviews, but the exceptional experience I had with Premier Pacific Roofing compelled me to share my appreciation. A huge thank you to the entire team – your hard work and dedication made a significant impact. The quality of your work exceeded my expectations, and I look forward to recommending your services to others. Thank you a million times over!
Submitted by Irish Spicoli on 04/13/2024
Premier Pacific Roofing did not compensate me for the damage they caused during our roof installation (scratched window, damaged gutters and fascia boards, water leakage into the bathrooms, punctured car tire, etc.) They still have my down payment. We were blackmailed and intimidated during the project and after they left our job site. We gave them two chances to install the new roof, and both times they did not install materials according to manufacturers’ instructions. We discovered all their mistakes ourselves. There were problems with the roofing crew from the outset, so we were very wary and checked every stage of their work. The owner gave up on completing the project (leaving us with an improperly dried in roof) after he and his employees were very negligent on the job. Among other things, they installed starter shingles with staples, they couldn't install skylights according to the manufacturer instructions we provided them with, and they didn't replace rotted plywood sheathing (which was in the contract), etc.
Submitted by Gregory B on 04/01/2024
They did a very good job on our very, very complex roof. They needed to replace a fair amount of decking and fascia and they did this at a reasonable cost. In addition they coordinated to get all gutters installed. We changed out 10 skylights which needed drywall repairs because of the old design. The quality control person came out and made sure the drywall was also completed. The crew was nice and worked a lot of long days. It wasn't cheap but I do feel it was a good price for the amount of work. Only downside it I am still finding the occasional screw/nail around the house but that is not that surprising. I would hire them again if we decide to change the garage.
Submitted by Yan Mcrae on 08/16/2023
