Member Reviews

5 Star Testimonial by jessica barber

Fantastic customer service. Got me my tile a week earlier than anyone else could. Im a contractor and have had many wonderful interactions with the staff here. Especially Michaela Heilig who is an outstanding sales rep who i WILL be sending my customers to in the future for their tile needs. Highly recommend

Submitted by Jessica Barber on Friday, May 24, 2024

Emser Tile

5 Star Testimonial by Rose Bidney

I picked my tiles at Esmer and the finished look is beautiful.

Submitted by Rose Bidney on Saturday, May 27, 2023

Emser Tile

1 Star Testimonial by Nick L

Turned in my will-call at 11:30, loaded out at 1:30. Seven boxes of tile, 3 boxes of grout.

Submitted by Nick L on Thursday, Jun 10, 2021

Emser Tile

3 Star Testimonial by T. L. Hoyer

Grudging help here. Can always wonder why business employees never ask if or how they can help you. I had to ask for assistance and received it. Should not need to at places that would like to earn more business. Probably not going to return. Not even sure what their pricing is.....

Submitted by T. L. Hoyer on Monday, May 10, 2021

Emser Tile

1 Star Testimonial by vlad leon

Been doing tile for 15 years and never had to wait as long as I have with them to get anything out of the warehouse. I decided to not visit them for the past couple years do to their poor customer service and the wait time. Came back a couple of years later and nothing has changed.

Submitted by Vlad Leon on Monday, Jul 13, 2020

Emser Tile

5 Star Testimonial by Dennis Phelan

This is a great title shop. Kimberly Adams is an outstanding sales representative. She is the reason we purchased from them.

Submitted by Dennis Phelan on Monday, Jun 04, 2018

Emser Tile

1 Star Testimonial by Sunston LLC

Terrible terrible service. I went there because Thomson Tile outlet (just 100 yards up from Emser) was closed Saturdays. The sales guy was clueless. He told me tile was $1/sq ft that ended up being closer to $4. None of their tile was marked with prices, but he told me it was mostly under $4. I picked a fairly plain one. It took him 10 Minutes just to tell me the price and it was closer to $7. Usually even at a tile outlet if you tell them what you need and your price range, they'll show you what will work for you. I left feeling like maybe what I needed was somewhere there, but without any help I would never find it. Just a waste of time.

Submitted by Sunston LLC on Saturday, Feb 18, 2017

Emser Tile

3 Star Testimonial by Roman Kondratyuk

I'm a tile setter and get materials from Emser all the time. Their prices are great, but pretty poor customer service, I mean some of the employees are pretty grumpy!!

Submitted by Roman Kondratyuk on Tuesday, Sep 27, 2016

Emser Tile

5 Star Testimonial by Elissa Szymanczyk

So great. I came in in quite a bind due to a competitor store not getting my tile in on time. Emser was great! They helped me find a beautiful tile in my price range and really bent over backward to help me get my project moving again. Thanks!

Submitted by Elissa Szymanczyk on Thursday, Apr 24, 2014