Submitted
by Lisa Pye on 04/30/2024
5 Star Review by lisa pye
My experience with Encore Glass has been nothing short of exceptional. From the moment I first contacted them, I was met with professionalism and a genuine willingness to help. Cheryl's is truly fabulous! Amazingly helpful and informative. Thank you Cheryl and Encore Glass!
Definitely one of the worst Glass shops in the state. Todd, the owner, is the most incompetent buisness owner I've ever met, which is saying something. Smokes weed from morning until night. Yells at his employees, has 0 organizational skills, and is even worse with managing money, it's a miracle they get any jobs completed. I know a majority of their staff personally, and I've never heard a positive thing said by them about the owner or the working conditions at Encore Glass.
Save yourself a massive headache and go to Dallas Glass, Black Line Glazing, Glass Guru or a glass shop that actually cares about their customers and the job they do not just the quantity of new Mercedes they can park out front..
Submitted by Jophaz on 07/26/2024
We're in the process of remodeling our bathroom and went to Encore Glass to look at shower doors. Our first contact was with Kennedy Wagoner, a smiling and most welcoming employee. She listened to what we wanted and from there she showed us various options. We highly recommend Kennedy when you find yourself in their new showroom.
Submitted by Art And Marie Cell-fox on 07/24/2024
If I could give 10 stars I would! We’ve used Encore a number of times and they have always been great! Most recently I had a total Karen moment where I melted down in the middle of a bathroom remodel and Todd and Desiree not only managed my brattiness like champs, they went above and beyond to help us get a piece of mirror cut with very short notice! They even delivered it!!!!! Their Karma bank must be flush! Customer service is a lost art these days and Encore is still keeping it alive!!! Thanks so much you guys!!!!
Submitted by St on 05/31/2024
THEY NEED TO MAKE A CHANGE ON THEIR WEBSITE THAT THEY ARE NO LONGER DOING RESIDENTIAL WORK - OTHERWISE YOU WILL WASTE YOUR TIME!
Encore Glass sounded very promising to replace a dinky 18" square window pane on a condo unit. I enjoyed speaking to Kennedy and the tech Dana was ahead of time on his scheduled visit - both very pleasant, informative, and helpful. If it weren't for them, I wouldn't give any star rating. On the other hand Jenny & Tom could use a bit of help with their customer service skills and learn to be better stewards.
Even though I received an estimate from Kennedy, Tom inserted that THEY ARE NO LONGER DOING RESIDENTIAL WORK and that Kennedy wasn't aware or forgot about this change. When asked why the company is no longer doing residential work Tom's response was: "We're not making enough money doing residential work." Sounds like they need to revamp their business plan and reconsider the pricing of their bids and this statement is poor excuse and poor business form. I am beyond disappointed and frustrated that my time was wasted in calling, coordinating, taking time out of my own schedule to drive to the other side of town to meet and talk with the tech. I am perplexed as to why their tech would even come out to do an assessment if they are supposedly no longer doing residential work - sounds like he wasn't informed either, and especially doesn't deserve to have his time wasted.
When I asked about a referral to another glass company Tom gave a couple of names but didn't have any other information. Not helpful. This doesn't make this company look any better.
Submitted by Van Tran on 11/05/2021
