Member Reviews

The Tile Studio

5 Star Testimonial by Jen McHugh

Amazing selection, professional staff, fair price and a beautiful result. Would recommend to anyone!

Submitted by Jen McHugh on Saturday, Jul 13, 2024

The Tile Studio

5 Star Testimonial by Jenna Gill

Professional, timely and quality work! We love our backsplash.

Submitted by Jenna Gill on Monday, Apr 08, 2024

The Tile Studio

5 Star Testimonial by Elaine Pasqua

The Tile Studio has an outstanding selection! We looked for tile for a kitchen backsplash at a number of stores in the area. The Tile Studio features very classy and varied tiles, appealing to many styles of design. We are thrilled with our final project! Their prices and customer service are excellent! I highly recommend!

Submitted by Elaine Pasqua on Thursday, Mar 28, 2024

The Tile Studio

5 Star Testimonial by Richard Trifiro

Super helpful in picking out amazing tile, designing the space and coordinating everything with plumbing etc. Very responsive to questions and issues along the way. Although it took a bit longer than projected, it was very well done.

Submitted by Richard Trifiro on Monday, Feb 26, 2024

The Tile Studio

5 Star Testimonial by Sarah Peters

We had a phenomenal experience with the Tile Studio. Morgan was amazing at guiding us to make selections. Dave & the install crew were incredibly helpful. The product is stunning, the craftsmanship was impeccable, & we couldn't be more pleased.

Submitted by Sarah Peters on Tuesday, May 30, 2023

The Tile Studio

5 Star Testimonial by Roger Deibert

The Tile Studio did an outstanding job in our kitchen and Master Bath. The quality and attention to detail was fantastic. Morgan & Dave were absolutely wonderful in the planning process. I highly recommend this company if you are planning to do tile work in your home. You will be pleased with the results.

Submitted by Roger Deibert on Monday, May 15, 2023

The Tile Studio

5 Star Testimonial by Nicole Murphy

The Tile Studio did an amazing job with my master bathroom. I added a chevron feature wall that is absolutely stunning! Dave and his crew are true professionals. I recommend them highly, and will be using them again. Thank you!

Submitted by Nicole Murphy on Tuesday, Apr 19, 2022

The Tile Studio

1 Star Testimonial by Tricia McGuinn

My GC originally hired Tile Studio for a rebuild of our kitchen after a flood. I chose a large travertine and was initially happy with the floor. A year later I started seeing cracking in the tiles and grout. I called, no response. I continued to call for over a year, and finally, they responded. They came out and looked and said they would repair tile and grout under warranty. They fixed the tile, but not the grout. The grout they did put in around the new tiles was a much lighter color, but they assured me that it was only because it was new, and it would age to the proper color. I later found out they had based the replacement grout on the receptionist remembering that I had wanted a floor from the studio display. While I had chosen the tile from the display, I had not chosen the same grout, as it was far too light for a kitchen floor. A couple of years later, grout still cracked, more tiles cracked. I had them come out again, and they said they would replace them and fix the grout. There was no mention of a charge, nor was an estimate given, oral or written. They came out and Frank repaired the tiles. He was careful and talented, and the only reason I would give any stars. He had me help choose the grout, and the new grout around the new tiles is almost perfect. Then came the bill. I was told that since the cracking was due to joist movement, it wasn't their problem, so they had to charge me. $2600. For about 12 tiles. Over $216 per tile, for those doing the math. I understand if there is a problem and a company needs to charge for repairs. But, the proper procedure is to give an estimate. If I had been given an estimate, I would have fully understood that I was not under any warranty. I would have then been free to hire someone else for the repairs. TL/DR: Shoddy work + over a year of waiting for a reply + wrong color grout + bill when none discussed + no communication = unhappy customer And, the grout is still the wrong color.

Submitted by Tricia McGuinn on Tuesday, Jan 07, 2020

The Tile Studio

1 Star Testimonial by Richard Weaver

Absolutely the worst customer service! I recently had a kitchen update completed, and my contractor recommended the Tile Studio to do the back splash. During the installation, it seemed all was going well. My wife and I both had previous work commitments, so we left the installer, Jack, unattended for several hours. When we returned, our brand new kitchen was a disaster. There was chunks of grout stuck to the marble counter tops, a wet towel used to wipe the grout was used to wipe apparent spills / splashes off the new cabinets, grout was in the vents of range, and wash water was smeared across the new hardwood floors. Our contractor returned to the job to clean this fellow's mess. He also suggested we take photos and submit them to the Tile Studio. That was 5 weeks ago, and we have yet to receive either an acknowledgement or an apology. Our contractor also spoke with the owners, and lodged a complaint. Customer service with the company is the pits, absolutely the worst. We had a simple subway tile back splash done, which we could have gotten from anywhere. We just can't fathom how a company cannot simply reply to a phone call or email with a simple "we're sorry for the mess". To be completely ignored is unreal.

Submitted by Richard Weaver on Monday, Jul 24, 2017