Submitted
by Edward Sanford on 01/30/2024
1 Star Review by Edward Sanford
Bruce is a belligerent drunk who when I tried to discuss my heater, proceeded to yell and swear at me and walk away rather than having a logical conversation. If you want someone to show up to your house smelling like booze and an ashtray he's your guy!
We did a total remodel on our master bath, and these guys were fabulous. They quoted a price, came when they said they would, did an amazing job, and were pleasant and respectful while they were in our home. I wouldn't hesitate to use them on any other plumbing job again. Top notch service all around.
Submitted by K T on 06/11/2024
I have indirect hot water, connected to the boiler. Unless the boiler is on, that heats up the house with forced hot water (Baseboard), I won't get hot water. My boiler stopped working. Although, I don't need heat, I still need hot water. Yesterday, I called Dumais Plumbing and Heating about the problem with my boiler, that wouldn't fire up. Bruce Dumais, the owner, answered the phone. He was polite and professional. He assured me, he would send someone the next day (as it was already late to send someone on the same evening) to take a look at it. Next day, two technicians, George and Brian came. they performed diagnostics, trouble shooting the problem. They checked thoroughly and pin pointed the problem to the Aqua-stat. He contacted the part store for a new one. It would cost $400. George gave me an option, if I wanted to go pick it up and they'll install it or asked me if I wanted to install it myself? We talked about my capability and we decided, that I could do it myself. Before even I asked, how much would be the charge for the diagnostics, George said, "There is no charge". But I couldn't accept and not able to believe, that someone would spend time and not charging (That too, two techs...). I offered them to pay for the diagnostic charge, but they refused. These guys are great! They are honest and very professional. Finally, I insisted, that at least they have coffee and donuts on me. They reluctantly accepted.
In this day and age, when you can't readily trust anyone, it is so refreshing to meet honest professionals. It gives you HOPE. I will recommend Dumais Plumbing and Heating, especially, George and Brian with full heart and confidence.
Thank You George and Brian Again!
BTW, I went to the part store, bought the Aquastat and replaced it myself (It took me less than half hour). The boiler is up and running. I have hot water.
Submitted by Sundar Sundaram on 05/02/2024
We own the Restaurant Souvlaki Zone on Branch Ave in Providence, and contracted Dumais Plumbing & Heating to do all our plumbing for the Restaurant and gas piping for our Kitchen Equipment. Bruce and his team, George & Brian did an amazing job across all aspects. They are professional, polite, responsive and do great quality work. We will definitely be using their services again in the future and highly recommend Dumais Plumbing and Heating to everyone.
Submitted by Mario Zaharioudakis on 04/05/2024
Bruce was going out of his way!! He came at 2 am to fix my brother's pipes that had burst. Great job , very attentive and professional. Hope he will do the same for me with the big pipe job.
Submitted by Jarrod Marien on 03/05/2024
We had George find and repair a rather nasty tub leak. He was extremely professional and responsive. I feel we got great value for the amount and quality of work he did. We didn’t hesitate to use him again to help solve a heating issue with our furnace. I highly recommend Dumais Plumbing!!
Submitted by Mark Dolphin on 11/08/2023
Dumais came out the same day that I called even though it wasn’t a true “emergency” - I just didn’t know if the issue would affect the ability to give my kiddo a bath. The two gentlemen came by and looked at my issue then fixed it. Price was fair. The guys were determined to help. Very pleased!
Submitted by Selena Coelho (sp023) on 07/03/2023
Bruce, George, and Brian are the best. We have had them out to our house twice recently. Once for a hybrid electric water heater installation and more recently to have a shower system installed with a new toilet. Both times Bruce listened and delivered on everything we asked. Bruce knows his stuff.
We cannot be more pleased with how everything turned out on both jobs. George and Brian were extrodinarily professional and very polite. They were always willing to offer an explanation on what they were doing and their finish work was an impeccable. I would not hesitate to hire them again. Thank you guys for helping us out.
Submitted by Michael Cote on 02/25/2023
Bruce and George are the best. They worked with us on finishing our basement and made the recommendation to update our main sewer line going out of the house. They did a great job and were fast and on time with the work. I contacted them a few months later for a Navien combo heat and hot water upgrade. What a job they did! The system is amazing and is super efficient. If you need HVAC/Plumbing work done right and at a great price, call Dumais and Bruce and George will get it done!
Submitted by Evan Matzell on 01/23/2022
