Submitted
by Robert Jackson on 06/03/2024
5 Star Testimonial by Robert Jackson
From day one Ernesto Watsky from Cedar Valley Exteriors has been nothing short of excellent. He is responsive, immediate, and super knowledgeable within his craft. He has made my experience through the process easy and enjoyable. Thanks Ernesto!
I had to have my roof replaced due to wind damage. I contacted the insurance and after six months of back and forth, I wasnt getting anywhere with them. I contacted Cedar Valley and Ernesto came out the same day to evaluate the roof.
Working with Ernesto was such a pleasure. He is friendly, patient and was super knowledgeable on exactly what my 20+ year old roof needed, a full replacement, not a patch work like other contractors had recommended. He guided me through the insurance process and roof install from start to finish. He helped me to get the insurance company to take action on my claim, something I could not do on my own in over six month, he got it done in a very short time. He even helped me choose the perfect color to match the exterior paint color on the house.
This was my first roof replacement, but I would gladly do it again working with Ernesto and his team. Hands down, the best contractor experience a homeowner could hope for. He even helped a good friend of mine with her roof, she's getting her install tomorrow.
Don't even think twice about it, you wont regret choosing Cedar Valley!
Submitted by Jey Bl on 07/08/2024
I visited my friend a couple months ago and noticed he got a new roof. I asked him how much it costed and he told me that Cedar Valley Exteriors got it paid for by his insurance company due to the storm damage on his roof. I decided to call Cedar Valley and was greeted by Ernesto. He came over and gave me a free inspection and notified me that I did indeed have storm damage. He thoroughly explained how Cedar Valley gets roofs replaced due to wind damage and I decided to start the process. A few weeks later I got the news that my insurance company was replacing my roof and I could not be happier. Thanks to Ernesto and Cedar Valley I saved tons of money on a roof and got one less thing on my mind!
Submitted by Namik Demirel on 07/03/2024
Will H knocked on my door while they were completing a project they were working on up the street, some of my neighbors got their roofs done by Cedar Valley after a recent storm we had a couple months back. They offered me a free inspection, showed me pictures of the damage, and presented me with options. My insurance company came out and only approved a repair, Cedar Valley contacted my insurance company and got it approved for a full roof replacement and just completed the work. I couldn’t be happier. I have already referred them to a family member and will continue to refer them. Will was very professional and made sure that no one in my neighborhood was missed, thanks to them, almost my whole street has brand new roofs now.
Submitted by Vivien Berze on 06/26/2024
Do Not Open the door to this company!!! Do not use them!!!! Cedar valley knocked on my door one day offering to do a free evaluation of my roof. They said if I had wind damage my insurance would pay for a new roof. Turned out, I had wind damage. The cedar valley representative assured me that I had no obligation to use them for the roof job. I was presented with an iPad and told I was agreeing to let them speak to my adjuster and I was NOT obligated to them to do the work. Cedar valley spoke with my insurance company from my phone then they met with my adjuster. All of this took under an hour. I was taught by my father to get at least 3 estimates before choosing a contractor, so I had 3 other companies come and give me estimates. I decided to use a different company. Cedar valley is now sending me a bill for $1608.20!! They have blown up my phone relentlessly with texts and calls leading up to this. Stay far away from this company
Updated 6/13/24 in response to owner comment
"People like Brenda"??? Hardworking people who work for their money? Single mothers who take care of their child & grandchild? I shouldn't be allowed my first amendment right of free speech because I had a negative experience with this company? Wow. Please check all my reviews, I have left 31 on Google. The ONLY negative one is Cedar valley. You will also find a glowing review of Am/Pm roofing who I did choose & highly recommend over these thieves!!
This company took an obvious miscommunication & is using it to cash in. Are there actually people out there who would sign a contract with a company that just knocked on their door?? Without a referral, without checking their Google rating or better business bureau or even seeing their previous work?? Especially on something as expensive and structurally important as a roof!?! So with my granddaughter distracting me, I thought I was agreeing to no obligation if they talked to my insurance company.
And this iron clad contract I signed, that they now say I could have backed out of in three days...I signed it on 3/14/24 and only received a copy of it on 4/30/24 a full month and a half later, as part of them extorting me for a $1608. payout for a "free evaluation " and a 45 minute meeting with my insurance.
Even if their time amounted to two hours, which it didn't, they feel what they did is worth $800 an hour?! My best friend's cancer specialist probably doesn't even make that per hour but, cedar valley, you do. Then calling me unethical and saying I kept some or all of the insurance check is ironic to say the least!
The company I chose to move forward with was more expensive than the check and depreciation so I DID NOT pocket any $$ as Cedar valley is baselessly & slanderously saying. I chose a company that gave me a straight forward estimate immediately (cedar valley vaguely said the job wouldn't cost me anything. Only gave me a legitimate estimate 2 wks later), who brought LARGE samples of roof tile selection & went on my roof with the LARGE samples to help me decide (cedar valley told me to look online) was generally more knowledgeable & educated me about my roof. Clearly they are desperate for money which is a huge red flag! They are twisting a miscommunication into a chance to steal my hard earned money for doing nothing!
Cedar Valley says I thoroughly read the contract? It's two pages long with tons of fine print & on a small iPad! I looked at it at most five seconds, read that I was under no obligation and signed. Cedar valley must think I'm a Guinness World Record speed reader! Why didn't they email me a copy immediately? I could have printed it out & read it! Why only produce the contract 6 wks later to extort their "liquidation fee"?
Here's everything they did for $1608; knocked on my door, inspected my roof for 10 minutes, spoke to the insurance company 10 minutes then met the inspector at my house for another 40-45 minutes. They ordered NO materials & spent no $$. Take me to court. You have my attorney's info. Stop harassing me:)
Submitted by Brenda Dipietro on 06/15/2024
My experience from start to finish with Cedar Valley Exteriors was nothing short of excellent . My project manager, Ernesto Watsky, was amazing. He was able to walk me through the entire process and was always available when called upon. The way he explained everything to me was easy to understand and everything went exactly as planned. I highly recommend Ernesto and his team if you are looking for hard working and professional service for your home.
Submitted by Stephanie Parker on 06/06/2024
First I will start by saying I have never been more impressed with the customer service, honesty, and quality of services. Ernesto was the best. He not only came to do the estimate for my roof but was here with the crew overlooking the entire project. I have had family members call and they say the same. Never been happier. Keep up the good work
Submitted by Tom Porcelli on 04/20/2024
I am updating my previous review as they are making efforts to make things better ... I have changed from a 1 star to a 4 star ... once Ernesto got involved things moved very quickly... I am waiting for a few final details to be handled but the roof looks great so far now that the service concerns were addressed.
Original post: I wouldn't recommend them I had a repair that needed doing and they stopped answering for almost 2 months now they are trying to to enforce the contract from 11/2023 after I found a new contractor ... They contacted me in February to try to get things started and I asked some questions they called my insurance company again and told them I needed to see what was going on with the other company and now they are saying we are still under contract ...even after not answering calls or texts for weeks. So apparently I was supposed to wait patiently for them to not answer until they were ready and to accept unanswered calls and texts and be patient ... now they want me to write a check for $17,000... I feel scammed and do not trust them at all ... trying to see if I am absolutely stuck with them completing the work bc of the issues we had ... honestly do not want them touching my house or the money for my roof
Submitted by Staci Deblois on 04/01/2024
First, I just want to say I am writing this two days after job was completed and I am hoping the issues will be resolved and I will be able to come back and adjust review. The day after the job was done, we had 10 hours of rain, a perfect test. Well, the test failed. I noticed a 4 in wet spot in my bathroom that was not there before. Under writer took pictures prior so that can very easily be verified. While checking the upstairs bathroom I noticed the gutter supports out of place. I grab my ladder and fix 3 supports. While fixing that I removed debris and wood that was now clogging my downspout. Currently, I am not happy with the outcome, but I am optimistic that Cedar Vally will fix this leaking issue that was not there before.
From the minute the issue was brought to light Ernesto was in contact. He made every effort to get the roofer out to look at the issues and come up with a solution. Within a week, due to scheduling or it would have been sooner, the roof was fixed and through the last two storms there has not been any issues with leaking.
The immediate response to the issues was second to none and Cedar Valley fixed my concerns, which was greatly appreciated. Now that the roof is completed the dormer can be sided and the trim can be done in vinyl.
Submitted by Nick Violante on 12/15/2023
