Submitted
by Teresa Wingate on 09/02/2022
5 Star Review by Teresa Wingate
OMG! What an amazing experience with Real Deal Countertops of Summerville SC!!! Top notch service from beginning to end! We selected our granite, the digital measurements were done in our home and the team arrived on time, as scheduled to complete the installation! It is absolutely gorgeous! We will practically live in the kitchen whipping up new recipes and canning our vegetables. Will definitely recommend their service for your next granite order! Very affordable prices to fit our budget! Thanks to Raphael & the crew for a superb job! They are definitely the real deal! Order your new granite today!!! Thank you Real Deal Team!
Avoid them if you can! Lowe’s Hardware chose this company to install granite countertops for me at a price of over $8700. Here is how their business works: Lowe’s gives them money for parts and labor and Real Deal Countertops then finds the cheapest non-English speaking installers to do the job. The language barrier made it impossible to ask questions and get instructions for the next steps in the process. During the disassembly and installation the workers took paint and drywall off the walls, left some corners misaligned, and left obvious streaks of calk. We told the company about it and they sent a representative to inspect. The company then sent the same non-English speaking people to repair the damage, align the corners, and take the calk off. The workers actually managed to make the damage to the drywall worse and also did not remove the calk line they were asked to. At least the corners are correct now. I will fix the damage myself and repaint my kitchen and bathrooms, which I wanted to avoid. I cannot express my disappointment and the feeling of being taken advantage of by these crooks enough. The many recent 1 star reviews should have been a red flag. Avoid them!
Edit: added photos
Submitted by Sascha Becker on 08/23/2023
We were in touch with this company when Lowe’s didn’t have a product promised. We were encouraged by the company it would be fine to cancel the order with Lowe’s and order new with their company direct for new product. When we were able to do this the week our kitchen cabinets came in I called the Summerville showroom phone that typically a young woman answered but did not , I left a voice mail and then after no response that day called later the next day to speak with a live person saying someone would call us back, we never had anyone from this company bother returning a call to us just to simply place our order. THAT TOLD US ALOT ABOUT THIS COMPANY. We had to find a new Company quickly to help us with countertops who DID answer the phones, DID return customer phone calls, then filled a small kitchen with $5000 worth of beautiful BETTER Natural Stone Counter tops. It was a blessing how it worked out were better off. Just thought others should know customer service at this company very questionable. Would Not Recommend Real Deal Counter tops to a friend.
Submitted by Jennifer Heesen on 05/19/2023
