Submitted
by Hayden Forsee on 01/23/2020
5 Star Testimonial by Hayden Forsee
Titan Gate & Fence came and went FAST and while here at my home could not have done a better job.. the craftsmanship and attention to detail they provided into my new 8 foot fence was just impeccable. I have already recommended them to a colleague at work to use their services. Seriously.. top notch work and super reliable which is hard to come by these days.
Randy and Brent are so professional and so top notch. I am so happy with the fence they build and looking forward to the next job when they install handrails.
Submitted by Molly Reynolds on 04/07/2024
Brent and Randy installed an ornamental metal fence around our pool with gate. Brent was helpful by sharing his expertise on the look and style we should have - he gave us a few options to consider in addition to his recommendation.
We also have a 4 panel farm fence on our property. Brent and Randy’s team did a great job removing the older fence, installing the new, as well as painting it black.
Without hesitation I recommend Brent, Tandy, and Titan Gate & Fence.
Submitted by Ryan White on 02/10/2019
After retiring from the USAF & bought a home in 2013 & Titan Gate & Fence built my wooden fence in 2014. 27 Dec 2018, while out of town my sister in law informed me two panels fell. A friend in the construction business looked at the fence the next day & determined that majority of the post were not set in concrete & fractured at ground level. 31 Dec 2018, I contacted Titan at 11am & the answering service stated Randy Barnes or Brent Terry would call me back within hours. The entire back row collapsed at 4pm breaking at ground level. I called again to update the situation & the answering service ensured me someone would call within an hour. I didn’t receive a call until 2 Jan 2019 by Randy. Randy contacted me & came by to take pictures of the fence. I informed Randy I couldn’t keep the fence laying around much longer due to my HOA. Also, I needed a solution because of my dogs. After the visit, Randy stated he remembered performing the work himself. He stated Brent would contact me when he returned from his Hawaii vacation. Terry contacted me & let me know he read my review about my issue. I felt Terry cared about my concerns & he stated, “I’m going to make sure you’re happy”. Terry stated he would be back in the office on 8 Jan & would look into it. Terry needed to talk w/ Randy, since he was working on the issue w/ the wood distributor Merchants Metals. This shouldn’t be difficult since Randy’s fence experience began in 1985 at Merchants Metals. Terry didn’t call 8 Jan & I called him 9 Jan to discuss the issue. Terry was working w/ Merchants Metals & researching why the post fractured. He felt federal requirements of chemicals were causing wood fences to break. Terry requested more time resolving the issue & would have an answer on 15 Jan. I didn’t receive a call from Terry on 15 Jan but received one after I texted him on 16 Jan. Terry started the conversation telling me how Merchants Metals provided a defective product that was the root cause of the failure. Terry told me “you’re not going to be happy” but I am only reimburse you for 32 post at $8. The entire fence was on the ground when Randy called about the issue. The review shouldn’t have triggered a chain reaction of concern. After 20 days passing blame Terry apologetic stated, “This is the best I can do”. Merchants Metal paid Titan for the post then Terry paid me w/ that money. Terry’s company took no accountability for the work provided. I have read the about us section on the Titan website & key items stand out. The first thing is Terry working w/ the military, being retired USAF. The USAF has core values, which inspire us to do our very best at all times. They are the common bond among all comrades in arms & public servants of the past. Integrity first, Service before self, & Excellence in all we do are the USAF core values. Integrity first which means do the right thing even when nobody is looking! Terry blamed Merchants Metals, which his right hand man fence experience began. I dug the post up & 32 of 39 were not even in concrete, which is not excellent. The post not being set in concrete should be the reason Titan takes the blame for the entire product failure. Terry blamed the answering service for the inability to contact me in a timely manner. The website states they “several years ago” recognized the need for a “professional answering service”. You must have integrity by taking responsibility of failures & success. Please google “wooden fence life expectancy” the result reads when treated lumber will last more than 20 years. My fence lasted about 4 years! Terry said he would never have a wooden fence & hates when people call about getting one. Then why sell them unless it is about money & not providing a quality product. I would not recommend this company for ANY kind of work due to the quality of work, inability to take ownership & customer service.
Submitted by Jason Hutchison on 01/20/2019
The BEST experience in Nashville!!! They answered all calls, responded with detailed information, came right out for an estimate, and installed the fence with beautiful precision. Randy even handled my last minute - do you think we could swap out changes? :) New fence is gorgeous! The old fence was removed, with every last piece of concreate, debris and old wood removed. Couldn’t ask for a better experience. Oh, and the price... that’s fair, too! Thanks Randy and the Titan Gate & Fence team... for one of the best homeowner experiences in Nashville. I would highly recommend.
Submitted by Shelly Riera on 12/22/2018
