Submitted
by Jennifer Lubkin on 07/31/2024
5 Star Review by Jennifer Lubkin
We've had a great experience with DSS since we opened a year ago. In addition to the standard burglar alarm sensors, we also use sensors attached to our DMP panel to monitor our walk-in coolers and freezer for higher-than-normal temperatures and a water bug for flooding. Any variance from the normal state causes a Supervisory Alarm (non-monitored) on the panel and send us a text with a super-loud notification tone. This literally saved us hundreds in food spoilage when a compressor failed.
I would like to give a special shout-out to the Field Technician Spencer. Spencer installed our system, returning as many times as necessary to get everything set up as we wanted and stabilized. Since then, when we require a service call, we always request Spencer -- and actually wait longer for him to be available. He has a funny, grouchy demeanor that is endearing but more importantly, he is well-versed in the system configurations and when he encounters an unknown, he will persist, read manuals and other resources, call in to internal experts and even manufacturers until he comes up with the solution or at least and acceptable workaround. We appreciate him a great deal --- he can NEVER LEAVE DSS! We need him! Thanks DSS!
DSS delivers superb customer service and ensures that the systems run perfectly. Rod Hassett is the best. Highly recommended!
Submitted by Peter on 09/17/2024
These systems are top notch. As a manager dealing with multiple locations, this has been the easiest most efficient security system we’ve had. Remote or on site, this is the way to go. The technician named Spencer explained to me the functionality of the system very well, and you can just tell these guys are the best at what they do.
Again, thank you DSS!
Submitted by Javier Z on 09/05/2024
Scott Dunkin did an AWESOME job. He would not stop until he uncovered every item- finally after many escalations and tech issues - got it fixed! And trained me on items I never knew about!!!!
Submitted by Cheryl Rowe on 08/30/2024
There’s no problem this team can’t handle especially Floyd Gallegos. Been fortunate to work with him while I’ve been employed between two different organizations. His level of expertise is really great and his customer service is beyond what is expected.
Submitted by Luis Palma on 08/09/2024
