Member Reviews

1 Star Review by Ingrid Castro

If they are this reckless on the street, how would anyone trust them in their home. The blatant disregard to safety is appalling. This happened at 1:34p Sept 17, 2024.

Submitted by Ingrid Castro on Tuesday, Sep 17, 2024

Dry Force Water Removal Specialists

5 Star Review by Joyce Ramsey-Coleman

I had a water leak in the pipes in my attic. Dry Force showed up in about an hour of notification. They were great about helping me with filing insurance and explaining to me what needed to heppen to assure my house is safe. Very much appreciate J.J. and his team.

Submitted by Joyce Ramsey-Coleman on Friday, Sep 13, 2024

Dry Force Water Removal Specialists

1 Star Review by B Cole

Do not use this company. We tried to get them to come to our house to begin a restoration job after a leaky pipe. They first said that they would be over in 60-90 minutes. After an additional 2 hrs we called and were told that we were next on the list. After an additional, additional 2 hrs we were told that we were still next on the list but that our guy had been working on 4 apartments. That is fine, but it would only take a single phone call or text to let us know about a delay (it might also be possible to reschedule or assign a different workman). They said they would talk to a supervisor and get back in touch to make sure that we were seen that evening. After an additonal 2 hours, and when they had not gotten back to us, we called to call off any repair late in the evening. We discussed with them coming to do the work the next morning. The following morning no one came--no one called--no one has got in touch. If you look at the other reviews you will see that we are not the only customers that have been treated this way. It is completely unprofessional. It would impossible for me to place any trust in the quality of their repairs.

Submitted by B Cole on Thursday, Aug 29, 2024

Dry Force Water Removal Specialists

2 Star Review by Cynthia L.

Our water heater leaked from the attic, resulting in the need for water remediation services. We had a same-day estimate appointment. Tito, sales representative, who came to our house did an excellent job of selling their services and providing a verbal estimate. He indicated a second quote would be provided for the repairs and scheduled that appointment for a later date the same week. Now, 2 weeks later, this has not occurred. Fans were left the same day and sheet rock, base boards, and carpet were cut out - some areas were poorly cut and the carpet was ripped where it cannot be saved rather than being cut at the seem (see pics). The representative who completed the demo stayed at our house late into the night to get the wet areas removed to avoid additional damage, except we noticed days later that he had also missed areas that we had to point out to him. Of concern was that he missed obvious areas within the walls and we had to point those out during a subsequent visit, leading to additional days with the fans running in those missed areas. Then the storm happened, leaving us without electricity for several days. Two weeks later, we have not received the paperwork with the estimated costs that were verbalized to us and our insurance states they also have not received anything. According to DryForce, the costs are provided 5-10 business days after the equipment is picked up. It's been a mystery and we don't know what they'll be submitting to our insurance and whether it will align with the verbal quote, which is extremely stressful. Of course, they make you sign an agreement that states you're financially responsible for anything your insurance won't cover. The front end sales was convincing, but that salesman is out of the picture. The text message responsiveness from the office was helpful. However, at this point, we’re glad we did not commit and sign up for any restoration services from the start. I’ve added a few photos for context though there were many other areas. You can see how the carpet was ripped rather than cut at the seam, which now makes it unrepairable. Areas where the entire drywall should have been removed was missed, causing the wall area to remain wet and when pointed out had to removed. Missed to remove a damaged baseboard as seen in photo. Not good.

Submitted by Cynthia L. on Tuesday, Jul 16, 2024

Dry Force Water Removal Specialists

4 Star Review by Cheryl Denny

I had a toilet leak from the second story of my home which had leaked into the drywall of the ceiling as well as the support beams and floor below. My plumber referred me to Dryforce to help with drying things out. They were very responsive and thorough. They had meters to find all the wet areas, pulled up flooring, cut out sections of drywall and set up fans. Much more involved than I ever imagined. They are also helping me with a homeowners insurance claim. Fans are running now for the next few days. My house was stinking so they also applied an enzyme treatment. Quite involved. They were Informing me about every step and why they were doing it. so far so good!

Submitted by Cheryl Denny on Friday, Jun 23, 2023