Member Reviews

5 Star Testimonial by Karen Helwig-Marchand

Beth Brito was/is amazing. She went above and beyond in helping us with tile selection, layout, and even paint color. She went the extra mile with a visualization of the selections even after we purchased. Outstanding experience!

Submitted by Karen Helwig-Marchand on Tuesday, May 14, 2024

The Tile Shop

5 Star Testimonial by Dommonic Nelson

Have you ever found yourself in the challenging position of making design decisions with your significant other, only to experience friction instead of the shared happiness you anticipated? Our visit to The Tile Shop in Houston turned this common dilemma into a delightful experience, thanks to the assistance of Beth Brito, a welcoming and knowledgeable designer. Upon our arrival, Beth, well-versed in styles ranging from Mid Century Modern to Scandinavian and more, greeted us. She attentively listened to our goals for our first investment property and quickly established a collaborative and positive process. Beth encouraged us to shop separately and return to the design table with our ideas. To our surprise, we discovered that we shared a lot more in common regarding shapes and materials than we initially thought. We just had a terrible shopping process that impeded our creative flow. Beth's dedication to ensuring the most favorable outcomes became evident as she promptly responded to emails, created multiple renderings to help us visualize our creations, shared her expertise on layout and design, and was genuinely enjoyable to work with. Anjelique and I wholeheartedly recommend Beth Brito for her expertise and the seamless collaboration she facilitated. Some design collaborations flow better than others, and with Beth's guidance, ours was undoubtedly one of the smoothest and most enjoyable experiences we've had. Plus, The Tile Shop has some very exclusive tile options. Instagram: msrealtorpreneur Instagram: dnelson365

Submitted by Dommonic Nelson on Monday, Dec 18, 2023

The Tile Shop

5 Star Testimonial by Ibrahim Shahin

Excellent customer service by Beth. I walked in with a tile sample hoping to find a replacement. The store did not have an exact match but Beth took the time to help me find the name and exact dimensions of the tile I need which will make my hunt much easier. I will be likely come back to Tile Shop for future business. Thank you!

Submitted by Ibrahim Shahin on Tuesday, Dec 05, 2023

The Tile Shop

5 Star Testimonial by Leni Sandoval

The employees here consistently go above and beyond for their customers. They have gone out of their way to personally bring product from one store to another when I’m in a bind, one time I had an issue with faulty product and they were quick to resolve it AND follow up to make sure everything went smoothly, have always been fantastic with communications and kept me up to date on the status of my orders, are timely, and always friendly. They have a lifelong customer in me, and I do not mind driving out of my way to shop here. Kiddos to this team!!

Submitted by Leni Sandoval on Wednesday, Sep 06, 2023

The Tile Shop

5 Star Testimonial by Claire Edmondson

I am so impressed with the Tile Shop on Richmond and their employees. I have worked with several people there and always received excellent service. However Scott Bixler has gone above and beyond. He has taken two calls from me on his days off on his personal cell to make sure my needs were met. On several occasions he’s taken a fair amount of time to discuss design ideas with me. I highly recommend his services.

Submitted by Claire Edmondson on Monday, Jun 12, 2023

The Tile Shop

5 Star Testimonial by Christine Truong

I came to The Tile Shop on Richmond for my new home build. The best selection of high quality tiles are here! Scott Bixler is wonderful to work with, he’s very attentive and helpful.

Submitted by Christine Truong on Thursday, Dec 15, 2022

The Tile Shop

5 Star Testimonial by Briley Mitchell

Will be back! Wow amazing service and Richard has great design ideas that helped my project turn out so much better then expected, while saving on materials! Thanks so much!

Submitted by Briley Mitchell on Thursday, Oct 27, 2022

The Tile Shop

3 Star Testimonial by Amanda Whiteside

I have to say this was one of the more frustrating parts of my kitchen remodel. First, I worked with Scott Bixler (there are at least two Scotts). He was amazing. 10/10 I would work with him any day. He was great with the selection, followed up quickly, let me know when my order would be in, etc. An absolute professional. Everyone else I interacted with was not so great. First off when picking up my order the order picker and the person who checked my order both missed that they gave me the wrong grout color. The color is only labeled on a small sticker and the powder is white, so I only noticed when I mixed up the grout that I noticed the color was wrong. If I had used a contractor, this would have been a major major issue, and I probably would have had to tear it out and start again. Scott was nice enough to replace the grout with the right color and replace the used special mixing fluid for free, but it meant I couldn't finish the job on the weekend I alloted for it because the store is closed on Sundays. Then when I returned the extra tile, the return didn't go through. The guy relatively new, and everyone has to learn, however he should have followed up with a co-worker after the co-worker was done with other clients to make sure that it was processed correctly. It was fairly obvious that he didn't know what to do, quoted me three different return prices, couldn't print a receipt, and eventually told me to take photos of his computer screen as a receipt after 45 minutes of him trying to figure out if he did the right thing or not. After not seeing the return on my credit card for 13 days, I emailed Scott and he got it figured out, but it shouldn't be the customer's responsibility to be checking that a return happened. Scott said the new guy did process the return correctly, but that the system was updating and caused it to be cancelled. Either way, the return didn't happen. Computer systems shouldn't be updating during store hours if that is going to cause business interruptions. One thing after another was frustrating to deal with, and frankly if Scott wasn't as good as he was at fixing all of these issues, this review would be a 1 star. They do have a good selection, just know that the process is going to be a pain, and you have to stay on top of them every single step of the way. The guy who checked my order did encourage me to try the project as a DIY, which I appreciated.

Submitted by Amanda Whiteside on Monday, Aug 23, 2021

The Tile Shop

5 Star Testimonial by Coraline

A great boutique style tile store. Fantastic selection of diverse products. Well priced tile and often in stock or quickly available. Great staff that are wonderful at helping to coordinate designs for everyone.

Submitted by Coraline on Thursday, Jan 21, 2021