Member Reviews

1 Star Review by Traci Hunsaker

My mother had this service and was happy with it. When I went to cancel this service after my mother died, Alder ran me through all sorts of hoops, demanded over $1000 to "buy out the remaining contract" and then sold the account to ADT so they could continue to bill my deceased mother. DO NOT GIVE ALDER YOUR SERVICE!!

Submitted by Traci Hunsaker on Friday, Aug 30, 2024

Alder Security

1 Star Review by Angela Newman

I prematurely left a comment because the call started out good and the rep made it seem like she wanted me to do the survey mid call. I got my equipment and it would not work. I called to speak to someone and she made me do so many things, just for it to still not work. The call was 42 minutes long and in the end, I was told that an SD card needed to be sent to me in order for them to be able to connect it and that it could take 10 business days. I read the reviews and saw that many people urged to stay away from this company. I immediately called back to return my equipment. They constantly asked why I didn’t want the service and I kept repeating myself before they sent me a return label. They told me that I had to make sure I called back to give them the tracking number. I called back the very next day to give the tracking number and even after I said several times that I didn’t want the service, they kept asking why as if they were trying to force me to change my mind. I didn’t want to be rude but I had to be stern and tell them that I said I didn’t want the service. They then told me that I needed to call back yet again to follow up with my tracking number.

Submitted by Angela Newman on Monday, Aug 12, 2024

Alder Security

5 Star Review by Amanda Grieff

Customer service was excellent. Quick response time and Carmen was professional, polite and patient. I called because the setup directions on the panel need to be clearer. There was no instruction to remove the battery tabs on the door and window sensors. This might have been obvious to some people, and I did figure it out, but it was an extra layer of frustration that could be avoided. Same with the heat/freeze/smoke detector. You need to open it and remove the battery tab before it can be installed. It would also be helpful if each device was labeled. Overall though, everything seems to be working well. Carmen talked me through checking and arming my system and, going forward I feel confident that I will receive the same level of service I received today.

Submitted by Amanda Grieff on Saturday, Aug 10, 2024

Alder Security

5 Star Review by Kareen Crear

I have to say that today was an exceptional experience with my Alder visit. I didn't have a clue as to what to do with the previous security system. I took over the system from a previous homeowner, and I had never used it. Today my technician Isaiah showed up and showed out. He was magnificent with his tech savvy skills, and his polite words, and his calm demeanor. He was exceptional! I am not up to date on computers and things of that nature, but this young man explained everything to me with patience and empathy. He gave me all new equipment,and even showed me how to operate my new system from my phone. I am blown away. I love my new security system. Isaiah is a wonderful person, and I would love to have him back. He has the right name to represent the company. I love it here.

Submitted by Kareen Crear on Monday, Jul 08, 2024

Alder Security

1 Star Review by Shirley Munoz Newson

I have had issues with Alder since 2022 and have spent at least two hours for each phone call trying to troubleshoot my camera. My last phone call on May16, 2024, after two hours they still couldn’t fix my camera. But I could have a new solar panel camera and extend my contract. I was assured a technician would call me for an installation date and time. After seven weeks waiting, I called and was told that the order had not been placed. With only four months left on my contract, I have to pay the remaining balance, or have a technician come and install a new camera and extend my contract. I was not willing to spend hours on the phone with them again! They said I would be reimbursed $10.00 for the time my camera didn’t work. I’m finished using Alder. Read all of the bad reviews before contemplating an Alder Security System! I’m going to use Ring!

Submitted by Shirley Munoz Newson on Wednesday, Jul 03, 2024