Submitted
by Life For Rent on 08/30/2024
5 Star Review by Life For Rent
Very professional company. They got our project done ahead of time and with great quality. They were always quick to answer any questions or concerns and made us feel comfortable throughout the whole process. Would use them again!
Character Companies renovated the bathroom in my condo this summer. They were superb from start to finish! Excellent communication, awesome service, amazing professionalism! The entire team: Jacob, Abby, Kara, Louis, and Jesus were all exceptional! I am super happy and pleased with the result!! If you want to have your bathroom (or any other room) in your place renovated, contact Character Companies immediately. They are the best in this business!
Submitted by Ioannis Eleftherianos on 09/24/2024
We recently had the unfortunate experience of working with Character Companies Inc., and as government civil servants and veterans, we were deeply disappointed. The price of renovating two bathrooms and installing new LVP flooring at $70K (original quote: $84K) seemed excessive, but we hoped that the quality of service would justify the cost. Sadly, that was not the case, and it has cost us the chance to rent out our home while we are deployed to Iraq.
From start to finish, the experience was a nightmare. The project management was abysmal, with multiple delays that extended the timeline one month beyond the agreed schedule. It took over two months to do just two bathrooms and replace flooring when the original timeline was four weeks. This company demonstrated a shocking lack of professionalism and accountability throughout the process. The design work was utterly incompetent, failing to conform to the existing plumbing structure in our bathrooms. The contractor disregarded our repeated attempts to bring attention to design flaws and forced the installation of bathroom vanities by performing a “carpentry fix” that left us with two top drawers sealed shut, one bottom drawer with a cutout, and one fully functional drawer. One month after installation, one vanity separated from the wall and had to be reattached. Our allegations of Character charging us for high-end fixtures and installing cheaper ones were ignored. The final straw was the damage done to our marble floors. Instead of offering a repair or replacement, the contractor covered it with LVP and then charged us at the end of the project for the extra costs of the LVP that they incurred to cover up the damage! This was deceitful and completely unacceptable. The CEO’s disregard for customer satisfaction and maintaining basic work standards is unforgivable. The only thing he did well was apologize profusely, not caring about fixing any problems. During a phone call, he admitted that our project was a “dumpster fire” yet didn’t offer any concessions.
We strongly advise anyone considering Character Companies Inc. to stay far away. Their poor project management, substandard design, shoddy craftsmanship, and unprofessional conduct have left us with a costly mess that will take more time and money to fix. Protect yourself and go with an experienced, reputable company.
Submitted by Chad Peterson on 08/17/2024
Character Companies did a whole house renovation for me. I was kept informed of progress every step of the way - they use Jobtread and it's excellent tech, easy to drop in and see the latest at any moment. Change orders - they do them! And they were done promptly. This is excellent discipline. Finally, the project was completed in the timeframe they promised. Minor issues were addressed without slowing down the project. I recommend them whole heartedly to anyone considering a major project.
Submitted by Misha Gill on 06/20/2024
Truly an honor to be writing this review. The Jacob Hamilton Group possesses the knowledge, skill, and expertise of savants and experts in the field. Enjoyed working alongside them every step of the way, and first-class customer service from Day 1. Jacob helped secure the deal on a dream property, and was a pleasure to learn from/be around during the home search. Once an offer was submitted, Jacob and his team provided masterful customer service to make sure that every question was answered, and every box was checked. You won't go wrong working with this team. And when talking about homes at the next dinner outing, I'm glad to be able to say, "I have a guy!"
Submitted by Marcus Williams on 09/16/2021
