Member Reviews

5 Star Review by Margo Zoian

Exemplary service from setting up an appointment to a most humble, professional and most experienced service technician! Daniel D. was quick in identifying the problem and completed the task of correcting it. We are most grateful for his expediency in completing the task at hand. Accolades and applause to Daniel and to the staff of Len the Plumber for their outstanding service!

Submitted by Margo Zoian on Wednesday, Jul 10, 2024

Len the Plumber Heating & Air, LLC

5 Star Review by Barbara G

I have found the need to use the services of Len the Plumber twice. Both times I was very satisfied with the technicians that were assigned. They were exceptionally knowledgeable, they both had great customer engagement AND performed their task with detailed professionalism. I will be recommending Len the Plumber to others.

Submitted by Barbara G on Wednesday, Jul 10, 2024

Len the Plumber Heating & Air, LLC

1 Star Review by The Dargans

We called Len to make an appointment to fix our hose bib. They said they couldn’t quote over the phone till they see the problem. The tech walked into my home and proceeded to quote me prices on repairing it. He didn’t even look at the faucet. But they gave me an insanely high quote and charged me $50 to come to our home. Even though he didn’t even look at the problem. Weird and shady. Never again.

Submitted by The Dargans on Tuesday, Jul 09, 2024

Len the Plumber Heating & Air, LLC

5 Star Review by John Scala

Technician conducted himself in a most courteous, respectful manner. He completed the repairs in a timely, professional manner to my complete satisfaction. He also alerted me to repairs which will be needed to be done in the near future. He is one of the most courteous and skilled technicians I have ever met!

Submitted by John Scala on Monday, Jul 08, 2024

Len the Plumber Heating & Air, LLC

5 Star Review by Jeannie Stanfield

Len The Plumber Heating & Air was very prompt in taking care of my water leak . I had to cut my water off due to this issue in the morning & by afternoon it was back on. Their tech, Alexander Martin, was very professional, knowledgeable & very kind to help me understand all the issues going. His prompt attention & shared details of the jobs process is great appreciated! Highly recommend this company...THEY Are on it!!!!.

Submitted by Jeannie Stanfield on Tuesday, Jul 02, 2024

Len the Plumber Heating & Air, LLC

5 Star Review by Sean McClary

Dave and Robert were extremely professional and helpful with taking care of our AC unit. Unfortunately, we do have to replace the entire system but they provided amazing input and gave us an amazing deal. I can’t say enough good things about Len.

Submitted by Sean McClary on Thursday, Jun 27, 2024

Len the Plumber Heating & Air, LLC

5 Star Review by Ilir Salihi

Len the Plumber is expensive. When there's a water issue, you don't have time for multiple estimates. You're at the mercy of whatever company you're able to find - and Len the Plumber capitalizes off of this fact... But this is STILL a 5-star review, because: 1. They were able to come the same day. I called other plumbers, but they couldn't get anyone to the house for @ 2 days. If there's a water leak, you need someone asap. Len the Plumber will get you a plumber TODAY. 2. Their service tech Darrick F that came to my house was a true professional. Knowledgeable, professional, and he did an amazing job fixing a challenging water issue quickly. If you want the job done fast and done right the first time, call Len the Plumber. Hopefully you'll be lucky enough to get Darrick at your house. They're not cheap, but you're paying for the best service.

Submitted by Ilir Salihi on Tuesday, Jun 04, 2024

Len the Plumber Heating & Air, LLC

1 Star Review by Sid Sadevas

My request: Do not come back, and do not bill me a penny. I went with Len The Plumber because I could schedule an appointment time online the night before. We are a busy family and missing work is tough. We had a clogged toilet that was backing up into the tub. The first red flag was the estimate - I never should have agreed but again, I didn’t want to miss another day of work for this. Five hundred to snake the drain and five hundred TO MOVE THE TOILET. I should have said no way. Plus he mentioned the sixteen dollar monthly membership as an option - be careful you aren’t enrolled in that. This amateur spent two hours trying to snake the drain. The snake went through the pipes before emerging in the adjacent bathroom by shattering the toilet, scratching the tile floor, scraping along the wall out to the bedroom where it wrecked a carpet, some furniture, and dragged clothes back into the bathroom - all before the guy even realized there was a problem. He tried to reassure me by saying they would replace the toilet. Then he says the job is bigger than he thought and will cost me more. We had brown water dripping down from the ceiling in the basement but he said it was just a minor drip from from when he removed the toilet. He kept going at it, going back and forth between the two bathrooms, leaving brown footprints down the hall and through our bedroom. Finally around six pm he starts calling for backup. The second guy’s face - clear disbelief- showed his understanding that the place was a total mess and the guy had no clue. Together they worked the clog some more. The plan - run water in the tub while they plunged the hole where the toilet goes. We started shouting that brown water was pouring through the ceiling below, but they kept running the water upstairs. Tan basement carpet is stained. Finally he says “can you believe today was supposed to be my day off?” before telling me he’ll need to come back tomorrow. His plan - to cut through the wall to get better access to the pipes. What do you think? Should I let this guy cut into my wall? The tally so far: Shattered toilet needs to be replaced Bathroom floor - white tile now scratched gray will need to be replaced - we will see how the other floor looks under the toilet he moved. The bathroom trim stained black from the snake that shattered the toilet New carpet in the bedroom We had to clean the muck stained footprints and clean all the muck off the vanity and bathroom walls. Water in the ceiling (pray carpenter ants don’t move into the wood), stain on the walls and carpet. Original problem remains Another day of missed work tomorrow The pictures show how the place looked when they left.

Submitted by Sid Sadevas on Tuesday, Jun 04, 2024

Len the Plumber Heating & Air, LLC

5 Star Review by Nick Pendleton

Excellent service and quality work finished quickly by Joe and John. Diagnosed the problem and replaced an entire hot water heater in a couple hours and were very professional workers. Will absolutely look forward to using them and their services in the future.

Submitted by Nick Pendleton on Thursday, Mar 21, 2024