I would definitely not recommend doing business with this company. After being given bad information on the full compliment of parts I needed to install a product I purchased there, I found there to be a piece of the product broken right out of the box. As is the case with 99.9% of the products in your home, when this happens, you either put it back in the box and return the product to the place you purchased it (Accent Millwork in this case), or you call the manufacturer and ask for a part to replace the broken part. I did the latter. The manufacturer sent the part to Accent Millwork, and it turned out to be the wrong part. When I expressed to the Accent Millwork salesperson that it was not the part that was broken on my product, the employee proceeded to melt down and dress me down right in front of the store. He accused me of being a liar, and of "jumping over" him, and "going around" him to the manufacturer with some concocted malicious intent. It was clearly a personal issue for him, when I was doing what I've done numerous times in the past in similar situations. He clearly implied that I'm an idiot and that by attempting to remedy the problem, I had it out for him and had some sort of malicious intent. Again, won't do business with them again, nor recommend anyone else do business with them.
Submitted by Daren Brown on 07/07/2020
DO NOT DEAL WITH THIS COMPANY --- Rude owner who will not take responsibility for the actions of his employees. I have been in retail for over 45 years and have never experienced such actions. From my experience, sometimes you have to "pay up" for your employees mistakes. Obviously, this owner feels differently --- his attitude only exceeds his rude behavior. If you ever have a complaint with this firm, do not expect any customer service or any consideration for your point of view. ---- Repeat --- DO NOT DEAL WITH THIS COMPANY!!!
Submitted by Lauren May on 07/02/2014
Accent Millwork Driver was driving in my neighborhood doing a delivery, he at a high rate of speed on a 25MPH zone where children play hit my sons basketball hoop. The company states that they are not responsible because the hoop portion is out the street (no it wasn't) and certainly was not any closer to the street than cars that park on that side of the road. The company now is denying responsibility and was not even nice about it. I stated I would be calling state farm to cover the damage (its an expensive hoop) and the owner Dennis' response was "call state farm, call the police call the president I don't care I am not covering it" I don't know anything about his cabinet making skills but his professionalism and code of ethics to do the right thing are terrible and I would not suggest working with him. If he wont cover damages worth less than $500 that his driver clearly caused he certainly wouldn't be a pleasure to deal with if it was a large custom cabinet order and they screwed up.
Submitted by Hawkins Cathy on 07/02/2014
I'm a weekend woodworker without a table saw. On Friday, May 31, I took two 4 x 8 sheets of oak plywood (worth about $100) to Accent, asking them to cut the sheets into pieces for a cabinet I was making. Earlier in the week, I asked if they did that sort of thing for individuals. "Yes," I was told. "We'll just charge you for shop time."
When I delivered the plywood, I brought cut sheets which included clear dimensions, along with sketches of how the pieces should be positioned according to the wood grain. The shop manager deemed my writing "readable.” He wrote up a work order that said, “Cut 2 pc customer’s plywood to his dimensions labor only,” and promised the wood within a few hours. Two hours later, I get the call that the plywood is ready; kudos to them for keeping a schedule, which is about the only thing that went right.
I picked up the wood, paying a $50 labor charge. I didn't check the dimensions at the time, because I assumed I was working with a professional millwork. Cutting plywood should be among the most basic tasks they do. The shop manager seemed to think so, and the work order promised as much. This assumption was my first mistake.
As I began work on my project the next day, I discovered that all of the pieces were out of square by about 3/16 of an inch. Accent is closed on the weekends, so I was faced with a dilemma. Should I try to salvage the crooked plywood, or should I give up a weekend of work time - plus time off from my regular job - to return the crooked plywood on Monday? Because I was pressed for time, I tried to make do with what I had. That was my second mistake; looking back, I should’ve waited and shown up on their doorstep the following Monday morning.
Instead, on Monday, I sent a letter to Accent explaining the situation. I said that, though I had assembled the body of the cabinet (using a power planer and shims to approximate squareness), the out-of-square cuts were evident for anyone with a tape measure. As of now – a week later – I’ve gotten no acknowledgement of my letter. At the least, I hoped for an offer to examine the partially-assembled cabinet, and the possibility of a refund. This, to me, is the absolute least that the company could’ve done.
For past projects, I’ve gone to Lowe's or Home Depot. Both stores will cut down plywood sheets to customer’s approximate dimensions. They don’t promise accurate cuts, and they display signs on their panel saws saying so. Notably, Lowe’s and Home Depot don’t charge a dime. This cabinet was special – a birthday gift for a family member – so I was willing to pay for accurate cuts. So, I paid a so-called professional millwork $50 to provide a service that was of no better quality than I could get for free at a home improvement store.
I don’t know what Accent Millwork and Supply can do in terms of larger projects. Presumably, they deal with homebuilders and general contractors, and, presumably, they offer better service in return for the high volume and larger profits of these business customers. However, Accent had no trouble taking my $50 to cut a couple of sheets of plywood. They made a promise of quality service when they did so, a promise they did not fulfill. They cut my plywood inaccurately, exhibited no pride in workmanship, and showed no curiosity about whether or not my claims - the claims of a paying customer - were valid.
I don’t know how well the company performs for their large customers, but if they can't cut a couple of pieces of plywood square, I wouldn't trust them to do anything else. And woe to the smaller homebuilder who might have to compete with a larger contractor for Accent’s time, attention, and quality. This is my opinion, but based on how Accent treated me, their service, quality, and integrity is for sale to the highest bidder.
Submitted by Jim Crawford on 06/09/2013
