Submitted
by Donald “Don” Ricker on 06/28/2023
5 Star Review by Donald “Don” Ricker
We purchased a Gutter Helmet system from Mr. Fix-It on January 8, 2020. Recently, we noticed that the gutters were overflowing in several places. Leaf Guard, was offered a free gutter inspection. We scheduled an appointment to have the gutters inspected. I assumed it was a waste of time of their time until we walked around the house and he took some pictures of your cutters. The photographs clearly showed where the Gutter Helmet system had failed. We had Leaf Guard go ahead and replace all of your non-working Gutters Helmets with Leaf Guards. The new gutters look great an so far they have handled the rain. The install team did a great job.
Every star of this review is for Jonathan.
While we did not end up going with them for their services due to a financial issue, they are clearly the best in the business.
Jonathan, our rep, was incredible. Kind, caring, patient, and knowledgeable. Fantastic conversationalist, and a great dude all-around.
My only complaint is the scheduling system. We called last week to cancel a follow-up appointment with Jonathan due to financial constraints. Yet, today, Leaf Guard still sent Jonathan the hour-and-a-half round-trip to our home only to be turned away.
I called Leaf Guard, informed them of this, and expressed my desire that Jonathan not face any repercussions for his time being wasted on the job. After explaining this, I was asked if I wanted to cancel my appointment for today--the one I had just explained several times over that I had already cancelled.
Great service, great representations, but I hope this isn't indicative of their overall communication with their employees.
I feel terrible that Jonathan had to drive out to just get turned away. I hope he is compensated properly for this.
John, if you end up seeing this: You're the best, and thanks so much for your hard work and conversation.
Submitted by Adam Mansfield on 07/08/2024
Paul is an absolute star. He answered all of our questions, presented information in a professional and comprehensive manner, and his genuine confidence in the Leaf Guard system was inspiring.
Extremely thorough evaluation, got our buy-in; would highly-recommend.
Submitted by Michelle Levy on 06/12/2024
Mathew is an excellent representative of this company. His knowledge and presentation inspired confidence. Half my decision to do a contract agreement soon was based the quality of Leaf Gutters product as he presented and half on his patience in explaining the installation process.
Submitted by Sheila Byrnes on 06/08/2024
Matthew was amazing he was very informative about the product he showed us that our leaf filter system was failing. We was tired of cleaning the filters more than the gutters and then they charged for each cleaning. Leafguard was worth every penny and I wish I would have done it sooner.
Submitted by Laree Whitney on 05/31/2024
