Submitted
by Heather Smith-Thompson on 11/01/2023
5 Star Testimonial by Heather Smith-Thompson
I can not say enough good things about this company! We used them for a place of business (East Coast Carpet Care) after using another company 6 times and could not get it under control! First, I will say the customer service from Kathy in the office was exceptional! Very nice, worked with our schedule, quick follow ups and reminders, returned any calls in a timely manner. Demetrius came out to access and give us a estimate. He was personable, super nice, polite, on time, knowledgeable and had no problems answering any questions. He suggested we do a treatment 3 times and we have had no issues since! First treatment was done by Dustin, second treatment by Krystal and third by D'Vonte. All 3 techs were on time, personable, polite, clean, patient, friendly and very knowledgeable. Overall OUTSTANDING service from this whole team! I do have to add, Dustin had to come out twice (a whole other issue) and Kathy got him out the same day, no hesitation from either. Came back with the same attitude as the morning, super friendly guy. The boss at the place the treatment was done had so many questions. He had the patients and answered all questions with no problems! His customer service skills were fantastic! I highly recommend Diamond Exterminator and would absolutely use them again!
So satisfied with Diamond!! Crystal and Jalen were thorough, kind, knowledgeable, and timely while doing our termite inspections! ! Diamond Exterminators are the best around - highly recommend!!!
Submitted by Sonya Cruz on 06/28/2024
Krystal is fantastic! She has had to show up to my house multiple times because I had trouble getting my cats out of the house for a treatment. Twice she came, and twice the cats would not cooperate. She was understanding and professional. She also always gives me a heads up when she is on her way and arrives on time. She also took her time and addressed all my concerns at the initial inspection. She is the best!
Submitted by Jennifer Gebler on 05/15/2024
Highly recommend this place!! I made an appointment to have a technician come over inspect my home and give me an estimate for pest control. From making the appointment to having the technician come over was nothing but a pleasant experience for me. My technician Jaden was knowledgeable, professional and friendly. Also give credit to the lady answered my phone call she was easy to talk to and very friendly! I will use them and recommend to all my friends!!
Submitted by Alice Z on 05/04/2024
Diamond Exterminators have been very prompt and have done a great job for us. Recently we had a bedbug scare. Donald James came out the next day and was professional, knowledgeable and kind. He inspected our bedroom and found to our great relief that we in fact did NOT have bedbugs - just a few random, tiny, dead ants that had found their way onto the corner of our bed skirt. Weird! We were very happy campers and appreciated his expertise!
Submitted by Maureen Mullin on 05/02/2024
Diamond Exterminators and all of their technicians are the absolute best! Very professional, friendly, and diligent service providers. Highly recommend.
Submitted by Melody Cespedes on 04/26/2024
Matt called on his way to the appointment and arrived early. He was polite and actually looked happy to be providing services for the day. He completed the inspection promptly and gave me recommendations for the future. Great experience working with him.
Submitted by Lashanda Johnson on 03/22/2024
Diamond Exterminators came out for our annual pest control inspection today. The representative was incredibly friendly and kind. He was also very thorough. When he came from under our home, he let me know that there were gas leaks coming from my gas pipes. I had been telling Virginia Natural Gas about this for years and kept getting told that there were no leaks. I called them back out here today and found that yes indeed, I did have gas leaks. Two of them. This man possibly saved our lives, health and money. Thank you Diamond for having such a great crew. We will never forget it.
Submitted by Lisarose Wright on 02/29/2024
Diamond Exterminators was very responsive and promptly schedule my service. We had Donald as our technician. Donald was professional and very knowledgeable about the services provided. Requested for Donald to be our preferred technician. The office staff was friendly and very helpful as well! Thank you for the great customer service!
Submitted by Sheryl Murphy on 02/23/2024
