Submitted
by Donna Maloska on 01/04/2022
5 Star Testimonial by Donna Maloska
I had a heat pump installed by Energy Co-op. They responded quickly to my request for an estimate and made an appointment. For the installation on a very cold day, they worked like a well oiled machine. They were both very knowledgeable and helpful in their instructions on how to operate and maintain it.
Tried to get an account setup with this company at the end of December but they did not return any of my voicemails or respond to the online form I filled out. We moved into a new house and were out of heating oil the first weekend we were there, so had to get an account setup elsewhere. Now, a month later, they randomly show up and deliver heating oil when we have a delivery already scheduled with the company we have been using. We’ve never had any contact with them prior to the delivery today & when I called they were extremely rude about it and said that they used my information from the online form to create an account.
This place just does whatever they want & doesn’t communicate.
Submitted by Heaven Curl on 01/29/2024
Don’t even bother with these guys. They don’t answer the phone or return phone calls (3 messages left over 12 days) and when you do finally get a human to answer, they are so rude it’s shocking. I received horrible service from 2 females.
When expressing my disappointment with the lack of response, and saying that I now need oil in a matter of a few days, they said they won’t do that. I said, but that I’d been trying to get ahold of them for 12 days and that there is a level of responsibility there, her response was “on both sides.” Did you get a confirmation email after you applied? “No, that’s why I have been trying to call you for 12 days!” Bottom line is that they NOT ONCE expressed empathy or offered an apology or offered to help, but instead went on a patronizing verbal tirade telling me to stop raising my voice. I had to say several times that I was not raising my voice, that I was using my normal speaking volume, I kept hearing comments like “wow” as if I was yelling at her. She wouldn’t let it go and kept speaking over me that I finally raised my voice for a single 3 word sentence to get past her false complaint since she wouldn’t let it go and she carried on with her dramatic response by saying she would not serve me if I kept up. She could not get past my speaking voice and we could not even get to discussing the matter at hand.
So, not only do they fail to return calls for almost 2 weeks, but they BLAME you for it then accuse you for raising your voice when you’re simply shocked and upset by the horrific service being given. The office manager with whom I spoke second is Amanda Tetreault and she needs copious coaching for customer service.
There are many other affordable fuel providers who will be responsive and won’t treat you like dirt. Don’t waste your time with them. After all, they’re “too busy” to provide service.
Submitted by Cristin Pullis on 12/20/2022
Well run organization I would certainly use them again, very happy. Joe was great on the sales and design side of things. Communication was on point from my initial website inquiry
Richie did the installation and he was great! I had a 12 yr old 40 gal natural gas water heater and upgraded to a new 65 gal RHEEM heat pump with dehumidifier. Richie did great work, communication throughout the day was on point and he vacuumed and cleaned up after.
Submitted by Rex Accavallo on 09/16/2022
Top notch from very first point of contact. This team is the one to choose if you are looking for the most professional sales, service, and installation and best price. I researched endlessly, conducting onsite meetings and interviews with all local installers. The Energy Co Op exceeded expectations. Joe was prepared with brochures and his onsite consultation was tailored for the best solution for my home. The installers were super efficient and didn't waste a minute. Beyond pleased with the entire process.
Submitted by Brian Fina on 07/30/2021
In the beginning we were hesitant to buy heat pumps from a coop which still delivers gas and oil. Joe Cobb explained that they want to be part of the transition from fossil fuels. That's our goal too!
Additionally, Joe had informed answers to each of the complex questions we had, both general questions, and questions specific to our house. Where should each heat pump be placed and why? What about this idea and that idea...?
We found his answers the most comprehensive and knowledgeable of all we had heard.
When we asked about hiding the compressors under our back deck Joe agreed. "The installers won't like me, but there is room."
Indeed, one worker spent most of a hot day hunched over underneath the deck, digging and leveling spaces for three compressors. He never complained. The whole crew was helpful and solution-oriented the entire two days.
After installation, Bob the crew leader gave us an instructional on using the remote controls -- one for each of the units. Again, we were left informed and with the knowledge we needed to manage our system.
The whole experience left us with the feeling of money well-spent toward an energy future which should be made available to all.
Submitted by Robert Spottswood on 09/03/2020
We just had our furnace and hot water heater replaced with the Energy Co-op. Everything from the sales process to install was great. Joe was a professional sales person and very easy to work with. Richie and the rest of the install team were great to work with and removed a furnace, oil tank and hot water heater and replaced it all the same day! I requested a last minute change with the gas piping and without hesitation they accommodated my request. Great company!
Submitted by Bryan Dube on 05/19/2020
Energy Co-Op of Vermont is a great organization - we've been members for years now. They recently installed a new oil tank for us. They gave us a fair estimate, and very quickly completed the work in a day. Their technicians found a way to fit it in with some clever last-minute construction, since our "setup" in the basement had the old tank walled-off and was extremely difficult to work with. After we had some questions about the estimate, they gave us a discount, even after we realized the problem was on our end and let them know. Over the years, we've done very well with their early-buy program for the year's oil. We've also been very happy with their website, which shows us in detail how much oil we've used so that we can plan ahead. They're great people to work with, and I highly recommend them to anyone in their service area.
Submitted by Barry Smith on 09/08/2019
