Submitted
by Marcel N on 04/29/2023
4 Star Testimonial by Marcel N
UPDATE: Claire researched the issue, resolved the issue to the best of her ability, coordinated with the various teams involved, and provided the utmost respect and care to the situation. I look forward to the continued learning experiences she provides to her team(s). Thank you Claire!
Logistics and coordination between the teams creates a terrible experience, but everyone is nice.
I got a newborn and I don't have time to do the dishes, so when mine died, I trusted Ferguson's luxurious team to ship my newly purchased dishwasher on-time. Hope placed the order, the warehouse shipped the wrong one, the install team tried their best to remedy the situation, Bridget promised 3 days for the correct model and an install on the 21st of March, install missed the appointment and it took me several calls and text messages to Bridget and the team to get an update, Bailey at the store got more information, and they dropped it all on Peggy to call me.
It's seriously not hard, just say what is going on and you'll find customers are understanding. I just need to know how long I am waiting. How long do I need to hand wash dishes and bottles after a full day with my boy? How many more days? Weeks? Someone take ownership and be a leader.
Great showroom for your clients and for your own home remodel. So many brands and styles to choose from. I send all my clients and friends there
Submitted by Thomas Bradley on 05/28/2024
I'd avoid Ferguson all together. I made the mistake of ordering so many products for my renovation from here including my Kohler pot filler that was missing pieces. I ordered 3 times and every time it had the same issue. I dropped off the pot filler to the store for return and it has now been over 2 weeks and my product still has not been processed for refund. Every time I check in with them they just say "Oh we're waiting for USPS to come pick it up". They didn't help much regarding the missing pieces until it was too late either. My advice is to just order from Amazon or directly from Kohler store, yes little bit more expensive but returns and customer service is much faster and better.
Submitted by Taniya R on 05/02/2024
Horrible service from the moment I walked in… was put in a queue and then the salesman skipped to the people behind me that wanted to purchase a faucet. I had asked to see a rain head shower and how it works, but apparently that was too complicated? Yet signs are everywhere asking for assistance from the front desk to use said shower fixtures. Disorganized showroom with low quality finishes that are dirty and covered with fingerprints. What is the point in making a large purchase through you? Maybe dust the showroom if you think it’s worth it to focus on lower end/mid quality fixtures and not high end pieces that would really bring the showroom together. For being in Bellevue, it doesn’t fit the area. Would avoid and make your final purchases elsewhere, but it’s nice to browse and see what outdated fixtures not to buy?
Submitted by Hallie on 03/25/2024
I had a really bad experience not able to solve issue with my order for nearly three months.
I placed an order including 3 faucets on 7/10, and received only 2 on 8/9 (the order was marked as delivered), I went into the store for tracking the missing item 8/12 but got no updates (they were telling me I should received an email soon), then I went to online chat on 8/14, no progress made and a different agent said will help me track this, no updates again until I sent her email then I was told it will be shipped early mid September, now it is end of September, I got no updates for anything even I emailed again. I went to the store and another agent can not find any progress made for that missing item. And with that, I will likely have to wait for another 7 weeks for manufacturing. No reason, no apology and no compensation at all, they just told me they can not do anything to help with it. NEVER had this bad customer service before.
Submitted by Yining on 09/22/2023
This is definitely the WORST service I have ever received!! I planned to remodel my kitchen so I ordered a few Miele appliances through Ferguson over a month ago. The sales told the appliances were in stock, and the ETA of delivery would be 8/15-22. So I planned my remodel date with my GC based on that.
When I checked with her a couple of days before the ETA, she kicked me to the post sales coordinator(she told me to reach out to her anytime for any questions when I put the order), it took a couple of days to finally "talk" to the post sales coordinator via Email, who said that it would not likely to arrive by the ETA. I then called many times to check the status of the order, when I was lucky I would be able to talk to the coordinator, but most of the time I was told by whoever answer the phone that they were waiting for Miele to give them an update. Today I called them again, they told me that the appliances are in stock, but Miele hasn't shipped them. I asked if there was a way to talk to Miele and accelerate the process, and they told me that they could do nothing!! My whole remodel project is being blocked here because of the appliances!!
Ferguson, as a customer, I don't know how you cooperate with Miele, but you can't ask your customers to wait forever and just say that "There's nothing we an do". If you sent an update via the system and it expired, could you please send it again, or call them, or find whatever ways to reach to them? There's always a way to HELP your customers instead of driving them crazy!
Submitted by Qr W on 08/30/2023
I have to say it is definitely a pleasure to work with Brianna. She is professional and efficient, that really empowers us to make the right decision in choosing our kitchen sinks, faucets, cabinet accessories, etc. Whenever I need to place a new order m, or have any question, I just simply send her an email and she was always responsive. I have referred her to many of my friends and I definitely prefer to work with her on future projects.
Submitted by Hao Song on 07/20/2023
If you are able to go into the showroom, DO IT! My husband and I had such an amazing experience. We set up an appointment and we have Edgar all to ourselves. Edgar Garcia, was amazing. He walked us through the entire process, helped us order what was needed for our new home, and even helped us with returning items. We had a few things that came broken or missing and Edgar continued to support us with calling company brands to replace these items. I cannot express how amazing Edgar and Ferguson has been to us. Seriously no questions asked. Edgar just did everything, everything for us. Thank you so much Man for all your support and guidance. It felt like we were bothering so much do to products not working right, but never did we feel like Edgar was bothered. He just did his thing and solved all of our problems. You will definitely be happy if you shop with Ferguson. I know we will definitely be back.
Submitted by Anabel Lamas on 01/30/2023
Our contractor highly recommended scheduling an appointment with Edgar to make selections for our remodel. Edgar went above and beyond in helping us with our decisions on the items needed for the project. He is kind, offers helpful feedback and wanted us to test the items to see how we liked them. When we had questions, he made sure to get them sorted out. The rest of the staff that we encountered around the showroom were helpful and courteous. We are very happy with the service provided by Edgar and the staff at Ferguson's Bellevue location, and we see why our contractor suggested that we come here!
Submitted by Kelly Huang (kiki) on 10/06/2022
