Member Reviews

5 Star Review by Betsy A

Joel Pasek from Servpro is outstanding! As a real estate agent, I’ve worked with him often, and he is always quick to answer the phone and provide top-notch service. His dedication to our community and professionalism make him a go-to recommendation for my clients. Working with Joel is always a pleasure!

Submitted by Betsy A on Wednesday, Jul 17, 2024

SERVPRO of Skagit and Island Counties

1 Star Review by Jessica wight

As a professional driver for a living, having this service van drive in the fast lane tailgating cars from Burlington to marysville, I find myself quite disappointed in this company. If only could give you 0 stars as a rating.

Submitted by Jessica Wight on Thursday, May 23, 2024

SERVPRO of Skagit and Island Counties

5 Star Review by Eiko Vojkovich

Mike and his crew were great to work with. He explained everything and answered all my stupid questions with a smile. Under the stressful situation I was facing, I was very grateful to work with kind and helpful people. Highly recommend them!

Submitted by Eiko Vojkovich on Friday, Apr 26, 2024

SERVPRO of Skagit and Island Counties

3 Star Review by Lisa Lizbet Janette

I had a stove/oven fire that destroyed the stove, a cabinet and some flooring in the kitchen. Servpro was here and cleaning pretty quickly. I had smoke and fire extinguisher dust everywhere in the main part of my house and it smelled like a fire. My biggest complaint is their communication. It's not good, within the company and with me. I'm still waiting for a list of food that was not edible from the pantry. I was told I would get this list. I've asked multiple times. Cleaning was completed back in January. This is Feb 16/24. I just climbed up on a ladder to move something from a high shelf in my living room. It is completely coated with fire dust/debris. I know 2 shelves are done. I'll double check the 3rd shelf. I was told all along that the team would clean my filters in the 2 mini split units at the end of the job. At the end of the job, I was told by the team that they do not do this. One the units is too high for me to safely do on my own. Just tell me from the start what is true. Because of the poor communication, I did not have them do any rebuild work.

Submitted by Lisa Lizbet Janette on Friday, Feb 16, 2024

SERVPRO of Skagit and Island Counties

3 Star Review by Judith M Heine

Water mitigation. I don't usually take the time to write reviews, good or bad, but the service I have received from Servpro has changed that. When I discovered my hot water heater had a leak I soon had to deal with the damages. Servpro responded within hours with knowledgeable technicians to start the cleanup process. All the technicians that have come into my home have been very professional and great to work with. Melissa calls every day to let me know when the techs will arrive the next day. They show up when they are scheduled and quickly go about their tasks. They explain what they have found and what to expect. I can't say I'm looking forward to all the repairs getting done but glad I have Servpro to rely on." Adding to review. Changed from 5 star to 3 "I was not able to rely on Servpro to do my repairs. They repaired the floor and some drywall so I could get the hot water tank replaced but the remaining drywall, insulation and underbelly repair never got scheduled and was weeks out to be scheduled. Also, I trusted one of the technicians who assured me I wouldn't be billed for the work they had done and would do. When I received the bill, I spoke with Brandon and he explained that this technician had no authority to make such an offer so I was charged. Needless to say, I was extremely disappointed that I had been mislead.

Submitted by Judith M Heine on Tuesday, Jan 30, 2024