Submitted
by Jon Takemoto on 04/20/2024
5 Star Testimonial by Jon Takemoto
Had a bathroom sink that was leaking. It turns out that the under belly of the sink had rusted and needed to be replaced. I tried to repair myself, but gave in. I was grateful to find Rooter-Pal and gave them a call. The technicians they sent were extremely knowledgeable and helpful. The installation was fast and successful. Reasonably priced and curteous. I may have another project for them in the future!
We recently had the pleasure of working with Frank and his team for the relocation of our electric water heater in our new home, and we couldn't be happier with the experience. Frank, the owner, came in person to give us a quote and his professionalism and honesty were immediately evident. As new homeowners, we felt it was prudent to get a second quote, but Frank's was $1,000 cheaper than the next one, confirming we were in good hands!!!
Luca, who came to do the work, was equally fantastic. He was punctual, efficient, and took great care to ensure everything was done perfectly. The entire team was responsive, quick to schedule, and incredibly empathetic to our needs and concerns.
We wouldn't hesitate to use their services again and highly recommend them to anyone in need of plumbing services. Their combination of expertise, affordability, and customer care is truly unmatched. Thank you, Frank and Luca, for making this process seamless and stress-free!
Submitted by Joana Rocha on 06/16/2024
Luca's plumbing service exceeded all expectations. Prompt and professional, he swiftly resolved a stubborn leak in our kitchen sink that had been plaguing us for weeks. His eye for detail and expert craftsmanship ensured a thorough fix, leaving no trace of the issue behind. Not only did he resolve the problem efficiently, but his friendly demeanor and willingness to explain the process demonstrated a genuine commitment to customer satisfaction. Luca's exceptional service set a high standard, and he will now be our go-to plumber for any household plumbing needs.
Submitted by Flavia Salvadori on 04/13/2024
Rooter-Pal Plumbing was friendly, knowledgeable, easy to work, diligent and competent. Frank was fabulous. We had a leaking toilet that needed to be replaced. I have disabilities and needed a tall toilet. They listened to me and supplied a 19 inch toilet as requested, tested for water damage and once everything was cleared, installed the toilet. I plan to use them again to upgrade my second toilet and replace my hot water heater.
Submitted by Patricia Ljutic on 04/05/2024
I recently had the pleasure of hiring Luca for a few repairs around my home, and I must say, the experience was nothing short of fantastic. From start to finish, he demonstrated professionalism, expertise, and a genuine commitment to providing top-notch service. Not only did Luca complete the repairs efficiently, but he also took the time to ensure everything was in perfect working order before leaving. He even provided helpful tips on how to prevent similar issues in the future, demonstrating a genuine concern for his customers' well-being. As crazy as it sounds, he genuinely made my day.
Submitted by Neno Videnovic on 03/28/2024
We had a leak tonight. I called Frank and sent Luca in just one hour. Very professional gave me an idea an a solution to the problem. He didn't push me to take this option and this one made me trust on him. He did an amazing job, keeping me updated on all the process and fixing in a professional way the problem.
Now it's going to be my trusted plumber and I will recommend to my friends!
Thanks again
Submitted by Jesús Hernandez AgustÃn on 03/26/2024
Our experience with RooterPal was excellent. They were very responsive, gave a fair and reasonable price, and provided high quality work. Good price. Honest. Good work. Hard to beat that.
Luca explained the options and did a great job replacing a burst pipe, a faulty shut-off valve, and leaky hose bib. I watched Luca and his assistant work and thought they did a very professional job. And they worked with me to put the new pipe in the way I wanted.
Owner Frank came out to do one of the more complicated parts himself and also did professional quality work.
I have some background with home repair and remodeling and I have high standards. I thought RooterPal did a great job. The new piping is better than the original piping that came with the house. I would definitely use RooterPal again and would recommend them to family and friends.
Submitted by A Levy on 03/13/2024
If you mostly care about speed and price, Rooter-pal is great.
If you also care about quality and attention to detail, not so much.
After a water damage incident in our basement laundry room, we had the walls open and thought it was a good opportunity to get some of the plumbing fixed and install new shut-offs/hose-bibs before repairing the drywall.
Rooter-pal installed a new laundry box, a water hammer arrestor, added new sink lines, repaired a water line to our fridge, installed frost-free hose bibs, and installed new water shut-offs for the hose bibs. *And* hydro-jetted our french drain system.
During all of this, one of the workers pointed out that since we have a gas water heater, it should be elevated off the floor to prevent a fire from flammable liquids when parking the car near it. I called the water heater company to confirm, and learned that practically all gas water heaters manufactured after 2004-ish no longer have this issue. They are flammable vapor ignition resistant (FVIR). Having such outdated knowledge should have been a red flag.
When they installed new lines, they didn't cap off the old ones--which could eventually lead to a future leak. We had to call them back to cap them off, the first time was no-charge since they returned for other work, but the second time we realized they didn't cap off *another* one we were charged $250 for the 10 minutes it took to cap it.
When we finally got new drywall and put a laundry machine in there we discovered the laundry box is way too small--the water valves barely fit. And the water hammer arrestor isn't stopping the hammering that occurs when the washer fills (video--sound on).
We've already given them thousands of dollars, and don't want to bother having them come back to charge more to fix these things.
They were all nice people and thoroughly checked things we were concerned about, just not very detail-oriented. The owner was constantly on the phone booking other jobs, so it's clear they are often in a rush to finish up so they can move on to the next thing.
Submitted by Tara Chin-sang on 11/22/2023
Called after I broke a pipe. Frank answered and offered to come shut off water as soon as he could. I had water off and Frank said his Team would come fix my problem first thing in morning, at 8 to10 they were to arrive.
I called Frank at 8 and said I am ready. He said he himself would be there in a few minutes.
My problems got fixed.
I liked them so much I decided to have some drain cleaning and a difficut tub drain replaced. They plugged me into the schedule knowing I needed my repairs done quickly.
I have Frank now as a friend when I experience plumbimg emergencies.
So glad to know these guys.
Submitted by Weston Mathis on 07/26/2023
