Member Reviews

5 Star Review by The Family Man Team

We have used Lacey Glass for years. Excellent company to work with. Reliable, priced fair, friendly, and true professionals. Thank you for being excellent.

Submitted by The Family Man Team on Friday, Mar 08, 2024

Lacey Glass, Inc.

5 Star Review by kevin burgess

We went to Lacey Glass for a new high quality sliding shower door after remodeling our bathroom. Paige in the front office was great with communication and coordinating measure/install. Working with the PM/installer Matt & his assistant was fantastic. Super professional and left us with a great looking final product. Thank you!

Submitted by Kevin Burgess on Friday, Feb 03, 2023

Lacey Glass, Inc.

4 Star Review by Rachel Leighton

Update: I was able to talk with 2 people at the company and we now have a date scheduled for the work to be done in the up coming week. After talking with them and being able to work everything out I'm rating them with 4 stars. They made a follow up call (after the call scheduling the work to be done) once my original review was seen to make sure any misunderstanding had been handled. As of now I am more than comfortable going through Lacey Glass again in the future. I will update again once the work has been completed. If I could rate this company lower I would. I do not recommend them. They are severely lacking in communication and customer service. They do give the lowest quote, I'll give them that and since they have the lowest quote I tried to book with them. I should have known better than to go with them when I had problems getting a bid but I've always been a slow learner. Lacey Glass (like most similar companies) requires 1/2 up front up and 1/2 upon finish. I paid them the half up front when I called to schedule an appointment to have them fix the broken glass. They told me they would call me back to schedule that appointment. Again, I'm a slow learner. Today, when I realized it had been about 2 weeks and I still had not heard from them I decided I would call them. The lady that answered the phone assured me she would call me back by the end of the day to schedule the work to be done. I double checked that it was going to be, in fact, by the end of today. Actually, I double checked twice. I have not heard from them and they've now been closed for at least 3 hours. I am done calling them back. Tomorrow my call will be to the credit card company to dispute the charges from the deposit I made to them and then the BBB to file a complaint. So while I am a slow learner, I do eventually learn. Please don't be like me. Call Kell-Chuck (or really anyone else) first because tomorrow I'm also calling them. Maybe I can give them my quote from Lacey Glass and get the bill a little lower.

Submitted by Rachel Leighton on Friday, Feb 26, 2021

Lacey Glass, Inc.

5 Star Review by Tim McCormick

Excellent glass service. They upgraded my dad's rear slider glass to thicker stronger one due to it breaking previously several times. Install looks perfect and done very quickly. I am very pleased with Lacey Glass.

Submitted by Tim McCormick on Saturday, Aug 08, 2020

Lacey Glass, Inc.

5 Star Review by Annie St.Clair

I reached out to Lacey Glass for a bid on a custom sliding glass dog door insert. They have a dog door that they work with in-house but it wouldn't work with what I wanted so I had them work with the company I found for the dog door portion. Jake at Lacey Glass was amazing to work with. He kept the process moving and resolved the issues that came up from the dog door company. He double checked my measurements on site and came and installed the dog door right before a big snowstorm. Not only were they great to work with but they came in thousands under the other bid I received and delivered a far superior product. Highly recommended!

Submitted by Annie St.Clair on Tuesday, Feb 12, 2019