Submitted
by Akhil Ram on 06/30/2024
5 Star Review by Akhil Ram
Executive Roof Services (ERS) installed an architectural shingle roof on our home in June 2024. Austin (the owner) has decades of residential and commercial experience in the roofing & construction industries and is very customer-focused. Blake (sales and project management) is conscientious and detail-oriented. He presents various repair/replacement options to the client and lets the client be the driver of all key decisions. A crew of highly talented roofers (Isaiah, Jonathan et al.) meticulously worked on the roofing system, guided by a very capable project manager (Scott). The result is a roofing system that is durable and attractive and will stand the test of time. All of this at a fair price and backed by an ironclad manufacturer's warranty. If you have any roofing or construction needs, start at ERS first. You will be glad you did.
I'd say they're against freedom of speech and have awful customer service, but then they might try to sue me. But wait - I live off shore and can say whatever I want realistically.
So essentially, their office manager barked down the phone at some couple and then filed a SLAPP lawsuit on them when they left a negative review. From what I've seen as well many feel like the work done was inadequate and the office lady was rude.
Submitted by Gamiac on 06/20/2024
I had them come out for a roof inspection and the guy who came out broke my toilet, yelled at me saying he’d sue me for it if I said anything. He also took a candy bar on the way out. When I called the receptionist to make a report she was so rude and disrespectful and I asked if they could pay for the damages and she said fücķ no. I’m very disgusted.
Submitted by Jen Gaming on 06/18/2024
I already submitted an excellent review regarding the installation of our tile roof but I wanted to acknowledge the incredible follow up and customer service 6 years later. I needed some minor repairs and warranty information due to a pending sale and I can’t thank Michelle enough for orchestrating everything requested in an expedited fashion. The crew executed perfectly with numerous before & after pictures for the buyer’s review and the entire experience was a pleasant one!
Submitted by Dave & Charlene P on 06/14/2024
ERS did a great job installing our roof in 2020 at a great value. 3.5 years later and the roof is holding up great, and we've experienced some heavy downpours too!
Recently, I needed to contact ERS to verify their work was to code due to a home inspection while selling our home. ERS took care of inspecting, verifying their work was in fact to code, and writing a letter stating their findings and guarantee for the new homebuyers, which we used for our sale repair addendum.
My request created non-revenue work for the ERS team but they took care of me during our real estate transaction.
Thanks again!
Submitted by Craig Replogle on 10/24/2023
We moved into a new house 3 weeks ago. The first big rain came, and our roof had a leak. They arrived the next day, patched it up. Repaired it the day after. They squeezed me in between other jobs cause it was an active leak. I'm very grateful that they are good people! I highly recommend!
Submitted by Matt Stewart on 10/13/2023
We contacted 5 companies for our roof and gutter replacement and we are extremely pleased with our vendor selection. As someone who works in the property management industry, I am thorough in my vendor vetting. ERS was fairly priced, thorough in their bidding process, and communicative throughout the entire project. The crew was polite, efficient, and they left our space cleaner than they found it. In my opinion, they went above and beyond to meet our needs and provided exceptional service that I would recommend to anyone.
Submitted by Rose Trumper on 06/09/2023
Context: first time homeowner here, knew the roof would need replacing when house was purchased. Executive Roof Services (ERS) came recommended from our neighbor who is a real estate agent.
* Their quoted price was right in the middle of the 3 quotes we got.
* What sold me was the itemized quote and a detailed proposal emailed to me after the walkthrough. The owner Mike then called me to walk me through the proposal page by page (complete with pictures of our roof highlighting areas of concern/discussion) and explain what his team would be doing, what options we had, and answer any questions I had. Theirs was also the only proposal that noted (*ahead of time*) that our old powerline into the house would likely need replacing for their team to safely work around it. None of the other proposals caught that, and I wouldn't have wanted to deal with that mid-project.
* Compared to the other quotes I got (one was a single page PDF with the total amount, no itemization) I knew exactly what I was getting and how much each option cost so I knew what I was getting for my money.
* Owner Mike was responsive and patient as he explained how the process would work.
* Owners son Scott was friendly and kept in daily communication with me via text during the project.
* Team Leads Omar Lopez and Omar Hernandez were professional, courteous, communicative, and friendly. (Omar #1 saw me taking pictures on my phone from the ground and offered to jump up on the roof to get better angles for me, much appreciated. See photos).
* ERS was flexible with us as we had electrical work that had to be done in the middle of the project (powerline coming into the house from the utility pole needed to be routed to a new masthead). They came back after a week to finish the job professionally.
* Roof was left watertight each night, even when no rain in the forecast (see photos).
* Final bill was exactly as quoted.
* Workspace was cleaned up each night after work, with magnets picking up nails and other sharps.
Overall final impression: ERS gave me an accurate thorough quote, maintained clear and consistent communication with me, was flexible with scheduling, sent a professional team, and made a stressful situation clear and transparent.
I am happy to recommend them based on my experiences.
Submitted by Keith Kloucek-hummel on 04/05/2020
From the very start, I had a great experience with what for some could be a stressful time. Alex was very helpful during the bidding process, answering all my questions and helping me understand what was important. I ultimately selected Executive Roof Services due to their professional manner and the competitive price.
The roof was put on by three talented roofers, and the result looks very professionally done, and I feel it will last for many years.
And to top it off, they gave me a great deal on the Certainteed 5 Start Warranty, which is transferable to another owner if I should decide to sell my house (which is a great selling point).
All in all, a very pleasant experience from start to finish (except for writing that big check - lol). I would highly recommend Mike and his business for anyone considering getting any roofing project done.
Submitted by Randy Thompson on 07/02/2018
