Submitted
by Gary Garofalo on 07/09/2023
1 Star Testimonial by Gary Garofalo
I would have liked to do business with Crocodile's Drywall. I like the idea of supporting a small family business. Unfortunately, Stephanie never produced an estimate. She had to reschedule the initial meeting, but I was available later in the day. She did a quick walk through, was pleasant and seemed knowledgeable. It was a 2 part project and I was eager to get started on phase 1, but Stephanie said it would take several days (every other drywall estimator gave me a bid the same day). I waited a week and no estimate was provided. I followed up and provided my email again to ensure she had the right one. She responded right away and said she would get it to me the next day. No estimate provided, so I chose another drywall company for the first part of the project. I followed up with her again after 3 weeks and provided an additional email just in case. I also requested that she text me the total amount for the remaining job, so at least I would be able to see how her bid compared to others. She responded right away and said she would get it to me the next day. No estimate was produced. Sorry Stephanie. I'm moving on.
All bad reviews had the same thing in common: people not showing up for estimates or dropped communication. I thought what were the odds of that happening to me. Turns out, pretty good. Scheduled an estimate with Stephanie and agreed to come over on a Tuesday morning. Tuesday morning came and went, no Stephanie. Called her, no response. Left voicemail, no return call. Dropping this place like a bad habit and I suggest you do the same.
Submitted by Taylor Lansing on 05/08/2024
They did an amazing job. I called them to set up an estimate; they had a cancellation, and came over within an hour. They quoted a very reasonable price, and they did a beautiful job on two ceilings. They were done within one day… I did not have to pay until after I inspected it and was happy with it. My nephew is a builder and also says they do high quality work. I wouldn’t use anyone else in the future.
Submitted by Ruth Gosse on 01/12/2024
Excellent company! Extremely professional and prompt. Went above and beyond my expectations. Also fabulous customer service!!! A real great crew extremely people friendly. I highly recommend!!!
Submitted by Nicci Loken on 10/11/2023
My wife had been communicating with Stephanie and scheduled a bid walk through appointment yesterday from noon to 1. I had other things i needed to do, but i instead sat on my front porch for the entire lunch break to ensure i wouldnt miss anyone. Nobody ever called nor showed up. We had communicated with Stephanie today (day after said scheduled appt) and she openly admitted there was a lack of communication on their behalf.
Stephanie stated: "My apologies!
What's the name & address?
I was actually out of the office unexpectedly yesterday as I was delayed traveling back from the holiday. Looks like no one took over my appointments ?".
My suggestion is to work on the communication in your company. First impressions are important. I also wonder how many other appointments were missed yesterday. Hopefully only us.
Submitted by Lon Ellingsen on 07/07/2023
We were hanging our own drywall. Finished the ceilings, but it was going very slowly. We hired Crocodile's to hang the walls and tape and mud the joints to the point we could do our own heavy knock down texture. I was impressed by their speed and professionalism. They did a great job quickly - and now we can move forward with tasks we're better at! :)
Submitted by Larry Hutson on 05/01/2023
They were prompt with responses and were genuine. They did a great job and worked hard to get the job done. They worked with us and we really appreciated it. Our great room looks fantastic and we will use them in the future. We would definitely recommend their services.
Submitted by Julie Cleven on 12/08/2021
Fantastic quality work! They were able to match the paint color done by a previous owner without any info on where it came from, and even matched the wonky wall texture perfectly. The walls where we had work done are simply flawless, you'd never know we had water damage and giant cracks in the drywall. We will never use anyone else for drywall work!
Submitted by Abigail Miles on 12/17/2020
A while back we hired Crocodile Drywall to repair our ceiling in the lower level of our home. The textured ceiling had been damaged from a broken water pipe. I rarely give the highest rating to anything or anybody however there is no other rating I can give to this company. They are excellent. Their work and workers are excellent. They did everything they said they would do and cleaned up when they were finished. Their focus is customer satisfaction and I am a picky customer and without question they satisfied this picky customer. I would highly recommend this organization for any drywall needs. They are honest and hardworking. Thank you Stephanie. Thank you Ricco and all your workers.
Submitted by Scott Annis on 06/04/2019
