Submitted
by Bob Miller on 06/08/2023
1 Star Review by Bob Miller
On two separate trips both an employee and I were met with poor attitudes and agressive opinions from desk staff and given incorrect information. Left without buying anything and sourced parts online instead. I'd love to love this store and prefer to buy parts in person but bad experiences and very rude staff have me just planning ahead better and buying online for speciality parts.
I have never been so blown away by amazing customer service and knowledge. A job that I have been spending weeks and $100’s at chain stores could’ve been solved in 1 day with the help of the staff here. I will forever be coming here for any plumbing or strange handyman needs. 10 out of 5 stars so highly recommend.
Submitted by Adam Meifert on 08/23/2024
Very knowledgeable and they tell you alot of things you can do yourself using the same stuff pro's do Thank you very much
Submitted by Erronn Roaf on 03/29/2024
The guy at the front desk is rude. I’m already having a hard time and this man was like the straw that broke the camels back and I couldn’t even hide my tears. I just needed a cap to cap off a gas line behind my stove. I don’t know what’s it’s called and he got angry with me to the point where the customer next to me saw my frustration and tried to help. He is mean and should not be working the desk if he thinks he’s so much better than us. I have been here quite a few times and everyone else has been helpful and I didn’t even get everything I wanted because of his poor attitude. I am insulted and disgusted.
Submitted by Nicole Williams on 11/27/2023
We need specific parts for our rental unit bathtub faucets. We took the original stem, flange and handle to menards...they couldn't help. Went to home depot and they did manage to get us the exact stem, but the rest didn't work with the stem...took parts back, but they directed us to First Supply. But they didn't have what I need either, so they directed me to Crown Hardware. Although it was a 35 minute drive, it was worth going! The guy that helped me (I think someone called him Tom) knew exactly what I needed...he didn't even take my original parts with him to go hunt down the stem, flange and handle. Came back with all the correct parts, and double checked pricing! Took the parts to our rental property, put them on, made some adjustments...finished!
Crown Hardware has hard to find Hardware and so much more! Hope I don't have to go through such a complicated experience again, but I am so grateful I finally got what I needed! If there is something that a can't find, now I know where to go...Crown Hardware...thanks a bunch!
Submitted by Love 2 Wynn on 02/07/2022
