All trucks should enter at 1204 Cox Dr. Most lumber will be unloaded in the lower lot not up inside the fence. Park in the lower lot and either call or honk and someone should be down in a few minutes.
Submitted by Spot D. Kenworth on 12/05/2023
I’m doing a massive remodel of my house with a friend’s help, and we needed windows for the whole place (>$20K), My friend gave the Brunsell representative, Mark P, a written work order for the windows, the rep produced a quote with the wrong number of windows and the interior color wrong for most of them. (Yes, this is when we should have shut the whole process down and gone elsewhere.) The friend gave the rep two written corrections to the errors, the rep repeatedly verbally assured my friend that the order had been corrected. Placed the order and when the windows were delivered they were, of course, wrong. The rep offered to have them repainted if we paid ~$2K, and the same day the store manager offered to have them repainted for free. Concerned about the quality of that remedy and the errors already documented, I requested the windows be returned for a refund; the store manager, Dylan P, agreed. Then Brian R. the VP of Finance stepped in and stated that Brunsell would not honor the agreement with the store manager. The next 7 months (!!!) were a nightmare of the VP insulting us, bullying us, calling us names, making hollow threats to sue, and lying about the situation to the Better Business Bureau and the state Department of Agriculture, Trade, and Consumer Protection. Every time we would consider compromising just to be done and shut with the mess, he would pour gasoline on the fire with more insults and threats. He finally relented and agreed to accept them for a refund—the same arrangement his store manager made over half a year before. As a testament to his professionalism, towards the end he sent separate emails to me calling me “the crazy window woman” and to my friend calling him a “weaselly piece of sh*t”. Both from his company email and both with his signature line as VP of the company.
Summary: (1) Quadruple check the representatives’ work and make sure you get everything in writing from them. (2) Don’t believe any agreement the store manager makes because he has no authority. (3) If the VP of Finance gets involved, be prepared for him to be incredibly insulting and abusive to you.
Submitted by Tenielle Johnson on 07/05/2023
