Submitted
by Cindy Wessel on 08/01/2023
5 Star Review by Cindy Wessel
Shane came out to do a air conditioning checkup and cleaning. Explained everything he was doing. Made some suggestions regarding filter and maintenance. Didn't do the pushy upsell which was great. Will use again.
Shane was amazing from start to finish. We had an A/C issue we needed fixed and a friend recommend On Time to us. He was honest, fair, and ultimately got us a new unit installed the next day. With two kids and two pets, this was amazing.
Leo, John, and Travis worked quickly to install the new unit - in the rain! - and got the job done perfectly. They left my basement and the outside work area cleaner than they left it. The little things really matter.
Shane followed up with us later in the day to make sure everything was working as expected.
We’ve always kind of bopped around with HVAC companies, never really loving who we worked with, but now we’ve got a company for life!
Submitted by Madalyn Kempen on 07/26/2023
Update 2023: I have continued to use this service - Shane, Leo, Cassie, and the team do an amazing job!
Josh and his team did a tremendous job on my furnace replacement. I was not expecting to have to replace my furnace today, but he walked me through his diagnostic and made it very clear that I had a safety hazard on my hands. At the same time, he clearly explained all of my options, did not attempt to upsell me on anything, organized his team and had them complete the install in one day. The team was incredibly professional and efficient, and kept their masks on properly whenever interacting with me directly. I felt completely supported, completely respected, and look forward to being a customer here for a long time to come. Thank you for saving the day!
Submitted by Brianne Stuard on 04/19/2023
