Submitted
by Alice Emerson on 06/18/2024
5 Star Testimonial by Alice Emerson
Installers Chris and Ely were very hard workers and very polite and professional.
We recently had Chris L., Luke G., and Eli C. with Big Horn Heating & Cooling change out our furnace, and add a central AC unit. I would highly recommend using Big Horn Heating and Cooling for all your HVAC needs. We contacted them on a Tuesday and they had Robert D. out to our house Friday morning to give us a quote. They were able to schedule the install quickly thereafter. The service was kind and professional from start to finish!!
Submitted by Maralee Giudice on 06/06/2024
From beginning to end BIG Horn Heating and Cooling were amazing to work with!!! Jim and I would recommend this business! From the estimate, to finding out that we could finance the work, to filling out the paper work. Tauna and Kim in the office kept in contact of where the application process was from begging to final approval. There are very few companies that do the this kind of customer service (outstanding).
Now on to the three young men that did our instalation, Chris L., Luke G., and Eli C. were amazing!! They came into our home were polite, considerate, clean, didnt slam doors, not loud almost stealthy at times, and best of all didn't seem bothered we were home and also loved on our dogs who were very interested in all the going ons. Not once were bothered that they were being followed in and out all day:) They were very knowledgeable and answered all our questions, nice to see young people take pride in thier work!!! These three young men are welcome in our home any time as well as this company.
To know that they have a service plan also adds added comfort knowing the extra maintenance and if some thing happens we have protection:) Great company and amazing employees that we delt with. Keep up the good work!! Thanks for serving Worland;)
Sincerely,
Jim and Tanya Haun
Submitted by Tanya Haun on 05/14/2024
I am very happy with Big Horn Heating and Cooling! My furnace went out on Sunday night. First thing Monday morning Derek S. came to check it out. He gave me the option of fixing a 30 yr old furnace or replacing it. I chose to replace it and my water heater at the same time. Today, (Friday) Derek and the crew ( Chris L and Eli C) did an outstanding job of replacing both, cleaning up the mess and explaining everything to me. I definitely recommend them for your HVAC needs!
Submitted by Dawn Bellis on 05/03/2024
I have had Jeremy, Rob, Chris, and Luke to help with all my furnace needs! Friendly! Knowledgeable! Great team from the office to your door step! Quick, reliable.
Submitted by Jessica Korhel on 03/01/2024
I have employed Big Horn Heating & Cooling twice to install a furnace replacement with additional AC in my mothers home and a heat pump AC system in my own home. Their first technician at my mother’s home diagnosed the problem with the original forced air furnace, which had reached end of life status, and recommended a properly sized replacement unit. For both installations, the crews arrived on time, worked their butts off and were finished in around 6 hours each time. They cleaned up the work area, taught us how to use the controls, and answered all our questions. We are very pleased and highly recommend BH H&C!
01/2024 Update: I’ve now used Big Horn to install a humidifier on the whole house forced air furnace. It’s an AprilAire brand. Once again, excellent installation and clean-up. During this dry, cold winter, the humidifier adds humidity to the air helping us to breathe easier, reducing dust, static shocks and allergens, and be more comfortable in the home.
Submitted by Dale Horkey on 01/08/2024
Technicians are great, seem to know their craft, and troubleshoot quickly to the problem requiring repair.
The parts pricing, however, is completely out of line. Was charged $247 dollars for a part that retails online for $50-70 Unacceptable. Had I known before the tech installed the part, I would have passed on the installation and saved myself a lot of money. With all the other companies and agencies gouging our pocket books right now, it would be nice to not have to worry about our local companies taking advantage of us.
Submitted by Jason Durrant on 11/11/2023
Chris L. and Luke G. installed a new air conditioner and tankless hot water heater in our home. We are very pleased with the job they did. When they finished the job they made sure we were happy with the job they had done and our new units. Nice to see they take pride in the work they do!! They went above and beyond! Thank you Chris and Luke!!!
Submitted by Marsha Burrington on 08/14/2023
We had a great experience with Dave. He got us set up on a maintenance plan. He provided excellent customer service and answered any questions we had.
Submitted by Myesha Kirby on 07/24/2023
