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Contractor Pacific Stone in Beard ACT

Pacific Stone

Countertop Companies
 Beard, Australian Capital Territory, 2620

Rated 4/5 (12 Reviews)
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Call: +61 2 6297 7304

Contact Information

Company Name
Pacific Stone
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Phone Number
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Call: +61 2 6297 7304
Location
8 Spongolite St
Beard, Australian Capital Territory, 2620
Australia

Company Details

Hours of Operation
Tuesday: 8AM-4PM
Wednesday: 8AM-4PM
Thursday: 8AM-4PM
Friday: 8AM-4PM
Saturday: Closed
Sunday: Closed
Monday: 8AM-4PM
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Pacific Stone Specialties

Backsplash install
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Butcher block countertop services
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Ceramic countertop services
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Countertop design consultation
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Countertop fabrication
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Countertop installation
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Countertop maintenance
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Countertop material selection
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Countertop pattern matching
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Countertop polishing
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Countertop refinishing
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Countertop removal
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Countertop repair
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Countertop replacement
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Countertop resurfacing
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Countertop sealing
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Countertop sink cutouts
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Custom countertop design
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Edge profiling
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Granite countertops
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Kitchen island installation
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Laminate countertop services
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Marble countertops
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Quartz countertops
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Resin countertop services
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Pacific Stone Reviews

Submitted by Ray Leggott on Monday, May 13, 2024

5 Star Testimonial by Ray Leggott

Overall

An absolutely remarkable organisation, from helpful advice in deciding on the benchtop and type of materials, to the installation and care and attention. It's rare to experience this level of service and attention to detail.

Google Review

Submitted by Renee Eglitis on Tuesday, Sep 26, 2023

1 Star Testimonial by Renee Eglitis

Overall

TLDR: Pacific stone attempted to add $500 to our quote after the check measure due to the configuration of our sink. Ended up cancelling order.

Full story:
Engaged pacific stone at the start of 2023 for a YDL stone for our laundry, paid the ~$350 more for an under-mount sink option. It’s relevant to note there was no other sink mounting options provided by pacific stone so I just paid for that given our farmhouse sink was going to be under-mount. Upon check measure all was going well until that afternoon I received an invoice for ~$500 from the sales team due to the “farmhouse” mounting of our sink. I asked for pacific stone to justify this $500 addition, their response was that is is more “labour intensive”. I asked them to explain how so this is more labor intensive? 3 cuts (farmhouse) vs 4 cuts (undermount) and 3 sides (farmhouse) to polish vs 4 sides to polish (undermount). No one ended up explaining this to me, I may of been open to paying the difference in price if they could justify it. The order was cancelled and I was refunded the money. I ended up going to AAA absolute stone who had much better customer service, were $30 cheaper for the exact same YDL stone and DID NOT charge extra for a farmhouse mounted sink. I would recommend AAA absolute stone over pacific stone

Google Review

Submitted by Angie Pavlo on Monday, May 08, 2023

5 Star Testimonial by Angie Pavlo

Overall

Pacific Stone has been wonderful in helping organise our new bench top. Tiana was super helpful in selecting our colour and supportive through the process and the boys done an amazing job with our installation

Google Review

Submitted by Roger Price on Friday, Mar 10, 2023

5 Star Testimonial by Roger Price

Overall

I highly recommend this company, from start to finish was an enjoyable experience.
Friendly staff and so helpful. Install guys were so professional and fast. Thxs

Google Review

Submitted by Belinda Ann on Sunday, Mar 05, 2023

1 Star Testimonial by Belinda Ann

Overall

Charged a premium price for a factory seconds product, and no customer service too boot. I’d give zero stars if I could!

Pacific stone installed my bench top in my new kitchen. The company doing the Kitchen reno arranged the install which all occurred as they arranged.

The problem was that there was a fault in the stone, a bright pink mark in the stone. I have no idea how it passed QA at manufacturing or how it wasn’t picked up when the stone was cut. The biggest issue was that there was zero communication from pacific stone in relation to the matter. It took over 2 weeks to get someone to come look at it, and this didn’t happen the first time the fault was brought to their attention. Apparently they also couldn’t be bothered letting the repairer know that they’d booked him to come fix it either at the specified time either, so instead of coming between 8 & 9 it was more like 10:30 when he turned up.

For quality & customer service, I’d definitely look elsewhere.

Google Review

Submitted by Sid Wardana on Sunday, Feb 26, 2023

5 Star Testimonial by Sid Wardana

Overall

Very professional services. Lady at the reception (Tiana) is very helpful for everything from beginning. Even selecting right product and colour for our benchtop.
Also, when we approaching to the site Worksop staff were kind and polite and given us a right direction. Gentleman who came to get the measurement was very knowledgeable and friendly.
Also, tow gentleman came to install the benchtop were very professional what they do. Overall, we are very happy with your service.

Google Review

Submitted by MHN on Thursday, Dec 22, 2022

5 Star Testimonial by MHN

Overall

Pacific Stone is potentially the best stone fabricator in ACT region. Wide range of natural/engineered stone and other innovative products. From high-end technological tools to great craftsmanship. All together, provide this opportunity for Pacific Stone to be the market leader.

Google Review

Submitted by Vanessa Kendrick on Wednesday, Oct 12, 2022

5 Star Testimonial by Vanessa Kendrick

Overall

Found the Pacific Stone team to be patient, professional and generous with their time and expertise. Real pride in their work and the results were swoon worthy. Went with Talostone Calacatta Luxe in my home which coincidentally is a Three Birds favourite, but having visited the factory there are really soooo many beautiful options, spoilt for choice!

Google Review

Submitted by I.M. Peterrific on Sunday, Aug 14, 2022

5 Star Testimonial by I.M. Peterrific

Overall

Everyone we dealt with at Pacific Stone were very professional. From Tiana in the office who actively followed up on delivery of our first choice of stone from overseas, to getting us an alternate stone when it wasn't going to be available due to shipping issues, through to the install team (sorry guys, I don't remember your names) who were truly professional and did a first class install job right down to getting every seam and every caulk line perfectly lined up. We are very happy that we chose your team to put the finishing touch on our kitchen.

Google Review

Submitted by Dan Rowely on Tuesday, Dec 21, 2021

5 Star Testimonial by Dan Rowely

Overall

We dealt with half a dozen different team members at PacificStone during our recent renovation, everyone single person went above and beyond to make sure our project was a success. The level of service, professionalism and care was 10/10. Thanks again for all your help!

Google Review

Submitted by Barry G on Tuesday, Dec 07, 2021

5 Star Testimonial by Barry g

Overall

These guys Just did stone bench tops for my kitchen and I couldn't be happier, they measured up once the guy that did the measuring came on time was polite and answered all my questions and when I changed my mind and decided to I wanted a waterfall bench top he came back again on time and no problem. The job looks fantastic and I couldn't be happier. Highly recommend. Thanks

Google Review

Submitted by Michael Simpson on Tuesday, Jul 14, 2020

1 Star Testimonial by Michael Simpson

Overall

Company is terrible. I requested a quote several times only to be told "Yeah, were on it" and heard nothing at all. I think of all the companies that have gone bust during COVID and this one doesn't even follow-up and keep promises.

Google Review
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