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Decode Group

General Contractors
Milsons Point, New South Wales, 2061

Contact Information

Company Name
Decode Group
Phone Number
Location
Level 8/52 Alfred St S
Milsons Point, New South Wales, 2061
Australia

Company Details

Hours of Operation
Tuesday: 8:30AM-5:30PM
Wednesday: 8:30AM-5:30PM
Thursday: 8:30AM-5:30PM
Friday: 8:30AM-5:30PM
Saturday: Closed
Sunday: Closed
Monday: 8:30AM-5:30PM
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Decode Group Specialties


Decode Group Reviews


Submitted by Chloe Makko on Wednesday, Sep 18, 2024

1 Star Review by Chloe Makko

Overall

There needs to be an option for zero stars - there is not one good word I have to say about this company - I WOULD AVOID THEM AT ALL COSTS! They have caused immense problems for my family and are refusing to fix the DEFECTS in our apartment (they have poor workmanship and horrible finishes). A NSW fair trading officer has confirmed the defects, yet DECODE are refusing to fix their mistake. I warn you to never use this company, I will be telling everyone I know to avoid them at all costs. They are not worth the headache. Do not use them for any building projects or purchase apartments built by them, as the finishes are awful and no where near the standard of a luxury apartment. AVOID DECODE - THEY ARE ABSOLUTELY HORRIBLE.

Google Review

Submitted by Kristen Settinelli on Tuesday, Jul 02, 2024

1 Star Review by Kristen Settinelli

Overall

Need to review their customer service principles. Tried multiple phone lines across a whole day period, to no avail - only to received an email stating their response time and no disregard of any of my voicemails or previous emails.

Google Review

Submitted by Dean on Wednesday, Jun 05, 2024

5 Star Review by Dean

Overall

Noting the outstanding service from Decode Customer Care. From start to finish, they demonstrated excellent service, prompt communication, and a genuinely friendly team. Every interaction with them was smooth and efficient. They truly go above and beyond to ensure customer satisfaction!!!!!!

Google Review

Submitted by Amanda Cox on Tuesday, Jun 04, 2024

3 Star Review by Amanda Cox

Overall

Working with decode group to rectify the defects. It did take almost one year (11 months) to get a shower screen installed properly so that we could access the shower BUT the installed a lovely shower screen in the end.

Google Review

Submitted by Gem Joinery on Thursday, May 09, 2024

5 Star Review by Gem Joinery

Overall

Working alongside Decode as a subcontractor for the past few years has been absolutely fantastic! Their team exudes professionalism and support at every turn. Plus, the experience with homeowners after settlement has been equally delightful, thanks to Decode's commitment to excellence in every aspect of their projects.

Google Review
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