I have just completed 1 of the best training programs from professional installers. It was great as they all about giving people the knowledge and confidence to do it your self but also support you. They acknowledge that in their years of installing floors that they had stuffed some up that is why they train now and also tell of there stuff ups love the three days and got to meet like minded people. Thanks to all the staff and the new sales girl also doing the training to better help us the installers.

Google Review

Submitted by Dr Rosa B on Wednesday, Aug 28, 2024

1 Star Review by Dr Rosa B

Overall

I had an incredibly appalling experience with All Purpose Coating (APC). Despite their claims, they are completely unprepared to handle domestic consumer products, let alone understand non-trade customers' needs and in turn manage customer complaints.

The so-called Benchtop Kit they advertise is a farce—essentially it's a repackaged concrete application kit which none of the Sydney staff, including the manager Richard, had any knowledge existed in their product range. Instead of referring me to someone who did know about the product and its correct application, Richard basically guessed how it should be applied. When I went to pick up the product and sought further clarification regarding its application, I was provided with contradictory instructions. To make matters worse, the kit comes without any written instructions. When I persisted in asking for guidance, I received a heavily amended version of the concrete application instructions. The multiple and contradictory information about how to use the produce meant I could not make an informed decision about whether this kit was suitable for me, especially since I had hired a painter to complete the job in 2 days rather than the 4+ days actually required.

Tamika, who handled my complaint, displayed blatant contempt and failed to follow through on promised phone contact. Her responses were dismissive and factually incorrect, and she did not address any of my concerns. When I escalated the issue, her avoidance and denial only compounded my frustration. Specifically, she refused to return my phone calls (despite promising she would) and then advised she would only communicate via email and not via phone!

Additionally, one of their managers, Andrew, arrogantly told me that I "chose to be offended." This statement is a classic example of gaslighting. Instead of acknowledging the legitimate issues I raised, Andrew shifted the blame onto me, suggesting that my feelings were the problem rather than the company's failures. This tactic aims to make the customer question their own perceptions, thus avoiding responsibility. Notably, Andrew refused to review APC’s recorded discussion I had with Richard, which supported my claims regarding contradictory and inaccurate instructions I had received. I found this quite remarkable and telling. In other words, APC itself had evidence of the claims I was making but they refused to consider it. As such, my discussion with Andrew was entirely token; he showed no genuine interest in resolving the issues. I found no semblance of managerial acumen whatsoever in Andrew’s approach.

To add insult to injury, APC tried to blame my licenced painter’s alleged inadequacy for the issues, rather than taking responsibility for their own failure to provide clear and accurate instructions about their product. This attempt to deflect blame highlights their complete lack of accountability and unwillingness to address the core problems with their products and service.

In sum, don't be fooled by their national presence. At its core, this is a Ma and Pa Kettle style operation. It is clear that none of their staff, including senior management, have any training in how to professionally handle complaints. They are defensive, sarcastic and lie through their teeth. They are also unwilling to take responsibility for the gross discrepancies in the information provided.

This was not just a waste of a few hundred dollars and half a day of my time purchasing and returning part of the kit that was unused —it has now become a matter of principle. APC has demonstrated that they are ill-equipped to expand into the home renovation market and respond to consumer needs and concerns.

Save yourself the frustration and look elsewhere for your home renovation needs.

Google Review

Submitted by 101swebb on Thursday, Feb 15, 2024

5 Star Review by 101swebb

Overall

Just finished the 3 day epoxy course. Great experience, definitely be recommending this course to anyone that wants to get into epoxy.
Would like to thank APC for the course and the trainers Andrews 1, Andrew 2 & Matt,very professional ??

Google Review

Submitted by Alysson Francis Andrade on Thursday, Feb 15, 2024

5 Star Review by Alysson francis andrade

Overall

It was my best experience in epoxy flooring so far.
I am so proud to be here and learn with the highly talented and knowledgeable trainers there. I have all the support I need to be confident and they are behind me to support and assist me in any circumstances.

Thank you so much Andrew Davies and Andrew Beaconsfield for all your time with us training and passing to us all your knowledge and support even after that.

Highly recommend APC and give them much more than 5 stars if I could.

Alysson
Rainbow Touch Painting

Google Review

Submitted by Brayden Tear on Thursday, Oct 12, 2023

5 Star Review by Brayden Tear

Overall

I recently finished the course and was blown away by the knowledge of the two Andrews. After doing epoxy before the course I will be going back into the game with a lot more knowledge and a much better job. Highly recommend for anyone wanting to learn about this product. The range of products is amazing and plenty of options for everyone

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