Submitted
by Lesley Duncan on 08/07/2024
5 Star Review by Lesley Duncan
Joanne was very helpful - she told us clearly and step by step how to re-set the motor so that our mobile phones were able to be connected again. We do use this capability so its nice to have it back. Thank you!
I had a problem with the remote fobs not operating our garage door. I rang the B & D technical support number. Jo-Anne answered the phone and talked me through the solution. Note I created the problem by disabling the remote access on my phone without realizing this, basically I am not very tech savvy. Jo-Anne was wonderful over the phone, helpful, very patient and understanding. I wish more companies could provide this level of phone help assistance. Please keep up this outstanding support.
Submitted by Steven John on 09/17/2024
I spoke with Jo who was one of the most helpful service operators I have ever spoken too. She was amazing, one of your best people. Cannot praise her enough. I am not very computer savvy and Jo was so patient with me and helped me through with a great result. Kindest Regards Tracey SKEPPSTROM
Submitted by Tracey Skeppstrom on 08/21/2024
Jo was such a an amazing help!! She asked great questions and quickly understood what our issue was which led to the problem being resolved in one phone call. Thanks a million Jo, you're definitely an asset to B&D and it's customers. Cheers, Jared
Submitted by Jaredc101 on 06/16/2024
Belle from b&d provided a helpful, amazing service today over the phone. Was fast and provided good tips for our garage door moving forward. She explained things well in terms I could understand not being in the industry. Thanks belle I really appreciated your help and guidence today !
Submitted by Kate Davis on 06/12/2024
