Submitted
by Tracey SKEPPSTROM on 08/21/2024
5 Star Review by Tracey SKEPPSTROM
I spoke with Jo who was one of the most helpful service operators I have ever spoken too. She was amazing, one of your best people. Cannot praise her enough. I am not very computer savvy and Jo was so patient with me and helped me through with a great result. Kindest Regards Tracey SKEPPSTROM
I had a problem with the remote fobs not operating our garage door. I rang the B & D technical support number. Jo-Anne answered the phone and talked me through the solution. Note I created the problem by disabling the remote access on my phone without realizing this, basically I am not very tech savvy. Jo-Anne was wonderful over the phone, helpful, very patient and understanding. I wish more companies could provide this level of phone help assistance. Please keep up this outstanding support.
Submitted by Steven John on 09/17/2024
Joanne was very helpful - she told us clearly and step by step how to re-set the motor so that our mobile phones were able to be connected again. We do use this capability so its nice to have it back. Thank you!
Submitted by Lesley Duncan on 08/07/2024
Jo was such a an amazing help!! She asked great questions and quickly understood what our issue was which led to the problem being resolved in one phone call. Thanks a million Jo, you're definitely an asset to B&D and it's customers. Cheers, Jared
Submitted by Jaredc101 on 06/16/2024
Belle from b&d provided a helpful, amazing service today over the phone. Was fast and provided good tips for our garage door moving forward. She explained things well in terms I could understand not being in the industry. Thanks belle I really appreciated your help and guidence today !
Submitted by Kate Davis on 06/12/2024
