Our experience with Crawford was positive. Andrew Allan met us onsite next day after Discovery came for rescue. He's always there for us from his first day inspection till the handover meeting with the builder when the repair work has been completed. We felt his caring nature during the entire claim process. He responded quickly and made the claim easy and hassle free. We're so grateful to him for his support and help. Well done Andrew Allan. Yim

Google Review

Submitted by John Conway on Sunday, Feb 25, 2024

1 Star Review by John Conway

Overall

Whilst i fully understand how busy Crawfords are after the QLD Tornado on xmas day, it doesn't excuse the absolute poor service of not even acknowledging an email. We keep leaving messages and emails only to be totally ignored. Extremely poor and really not good enough when people are stressing about their properties being repaired

Google Review

Submitted by David Haswell on Wednesday, Jan 31, 2024

1 Star Review by David Haswell

Overall

My experience of their service since the Tornado is totally abysmal. Other than 1 email from them I have had to make all the contact. Normally I can't get through to anyone other than the switchboard. They always end up in getting me transferred & then being cut off. I note that the website reviews complain of similar poor service. I have been advised that someone will ring back. It is 2/55pm but not holding my breath. Next call will be to the RACQ because they nominated this company to deal with my Claim

Google Review

Submitted by Daniel Mccullum on Thursday, Jan 18, 2024

1 Star Review by Daniel Mccullum

Overall

If I could give no stars I would because this is the level of communication that this company provides. Many emails. Multiple phone calls to be transferred to no one. The person who answers the phone is very pleasant but that’s the extent of the service they provide. RACQ has contacted Crawford and Co to administer my claim. I’m completely aware that I’m JUST another SE resident affected by the recent weather events but could you please provide an affected household with some sort of timeline when contact will be made. After reading the reviews I’m extremely disappointed that RACQ have engaged this poorly rated company to manage their claims!

Google Review

Submitted by Timothy Dabrowski on Wednesday, Jan 25, 2023

1 Star Review by Timothy Dabrowski

Overall

It’s no surprise to come here and leave a review only to see many other terrible reviews including those from staff.

Crawford and Co are one company (Allianz and Tallan Group the other two stooges) involved in handling my claim from the early 2022 weather events.

Crawford did a terrible job of explaining their role in the process. I had constant contact from multiple parties all seemingly doing similar things and not talking to each other. I had 4 or 5 inspections of my house all for relatively straight forward assessment but everyone having a different take each time.

Ultimately there was an issue with the assessment from the builder (Tallan Group) whereby they did not adequately quote the entire scope of work and Crawford and Co sat behind their policies saying there’s nothing they can do - bad luck.

After escalating to a dispute resolution process with Allianz the position of Crawford and Co changed and I was assigned another case manager but the time involved it trying to right the wrong and with a bunch on incompetent and powerless staff simply wasn’t worth it so I’ve moved on.

For the amount of time I’ve wasted trying to get a resolution I could have literally instead got a minimum pay job and been better off.

If you’re a insurance customer with a good history like me then unfortunately bad luck, you probably won’t get to choose not to use Crawford, the equally useless Allianz may simply assign them to your case. It’s hard to not think that even though fault was admitted, they make the dispute process so difficult that it’s engineered for the client to walk away out of frustration.

If you’re looking for employment then I’d steer clear based on my experience and the reviews of previous employees. These guys have obvious cultural and training issues. They hide behind their ‘immovable’ policies which they simply make and change as they desire to suit them. Don’t be the poor fool who wants to arrive and do a good days work only to screw honest clients like myself.

Google Review

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