I regret to inform you that I have had an extremely negative experience with this company. We initially agreed upon a price, and I paid 50% of the amount in advance. However, the installation of the stairs was significantly delayed, despite numerous reminders and excuses from the company.

Upon installation, it was discovered that the geometrical stair stringer was cracked. I promptly notified Jake about this issue, but no one came to address it. Furthermore, a private building inspector's inspection revealed the same issues, which were eventually fixed after repeated reminders.

Currently, I am still waiting for the handrails to be installed. The wrought iron work was completed by another company, and I was informed by Jake that he would arrange for someone to install the timber handrails above the wrought iron. However, he has since stopped answering my calls. This morning, I texted his partner, who provided the same excuses despite the fact that full payment has been made.

I must emphasize that this company's conduct is highly unprofessional, and I strongly advise against engaging their services.

Google Review

Submitted by Maj on Tuesday, Jan 17, 2023

5 Star Review by Maj

Overall

Stairworx recently replaced our old carpet staircase to a new timber staircase and we are extremely happy with the quality and finish of their work, our new staircase looks amazing.
We Highly recommend Stairworx to anyone wanting to do their stairs. Jake and his team were very professional and prompt, they had a clear plan from our first meeting to the end of the job. Very honest and easy to deal with. We are very happy we chose Stairworx and will definitely use them again in future.

Google Review

Submitted by Donelle Gration on Monday, Sep 19, 2022

5 Star Review by Donelle Gration

Overall

Moved to a new home and urgently need hand rails on my staircase. Jake and the team were friendly, did a great job and were reasonably priced. Happy to support local business when they were this good to deal with. Thanks guys.

Google Review

Submitted by Helen McCarthy on Wednesday, Mar 16, 2022

5 Star Review by Helen McCarthy

Overall

We would highly recommend Stairworx to anyone looking to have new stairs installed. They were extremely professional in all aspects of our dealings with them. Their communication throughout our project was of the highest standard, turned up when they said and on time. Their work is high quality and great value and would not hesitate to recommend them.

Google Review

Submitted by Nick Tehan on Tuesday, Feb 22, 2022

5 Star Review by Nick Tehan

Overall

The Stairworx team was brilliant from start to end.
They gave reasonable quotes, clearly discussed all our options for the difficult job, stuck to their timeline, and delivered an excellent result. We are thrilled with their workmanship and we thank them for their commitment to the task at hand, going above and beyond to help us make use of what was once a storage attic with a dangerous makeshift ladder but is now a fully functioning upstairs loft with stunning and safe staircase. Thanks again Jake and Jake!
Cheers, Nick, Ange & Quinn!

Google Review

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