www.contractorsnearme.ai - BuildX
  1. Reset Search
  2. Canada
  3. British Columbia
  4. Burnaby
  5. Heating And Air Conditioning Companies
  6. Canadian Care Heating & Cooling
Contractor Canadian Care Heating & Cooling in Burnaby BC

Canadian Care Heating & Cooling

Heating and Air Conditioning Companies
 Burnaby, British Columbia, V5C 6P7

Rated 4.2/5 (9 Reviews)
Write Review
Invite to bid
Call
Call: +1 604-808-3378

Contact Information

Company Name
Canadian Care Heating & Cooling
Visit Website
Online Social Profiles
Phone Number
Call
Call: +1 604-808-3378
Location
3993 Henning Dr #218
Burnaby, British Columbia, V5C 6P7
Canada

Company Details

Hours of Operation
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Get Directions View On Larger Map

Canadian Care Heating & Cooling Specialties

AC maintenance
Request Information »
AC Repair
Request Information »
Addressing small leaks
Request Information »
Air conditioning installation
Request Information »
Air conditioning maintenance
Request Information »
Air conditioning repair
Request Information »
Air quality testing
Request Information »
Appliance accessory installation
Request Information »
Appliance installation
Request Information »
Appliance settings calibration
Request Information »
Boiler installation and repair
Request Information »
Cleaning and maintenance
Request Information »
Commercial hvac services
Request Information »
Commercial HVAC system design and installation
Request Information »
Commercial mechanical services
Request Information »
Commercial refrigeration services
Request Information »
Cooling system installation
Request Information »
Cooling system repair
Request Information »
Duct Cleaning
Request Information »
Ductless mini-split system installation and repair
Request Information »
Ductwork installation
Request Information »
Ductwork installation and repair
Request Information »
Ductwork repair
Request Information »
Emergency HVAC services
Request Information »
Energy efficiency upgrades
Request Information »
Energy-efficient HVAC solutions
Request Information »
Furnace installation and repair
Request Information »
General appliance maintenance
Request Information »
Heat pump installation and repair
Request Information »
Heater Repair
Request Information »
Heating installation
Request Information »
Heating repair
Request Information »
Heating system installation
Request Information »
Heating system maintenance
Request Information »
Heating system repair
Request Information »
Humidifier and dehumidifier installation and repair
Request Information »
HVAC repair
Request Information »
HVAC system installation
Request Information »
HVAC system maintenance
Request Information »
HVAC system repair
Request Information »
Indoor air quality solutions
Request Information »
Installation of smart hvac systems
Request Information »
Mechanical system upgrades
Request Information »
Minor appliance repairs
Request Information »
Parts replacement
Request Information »
Radiant heating installation
Request Information »
System inspections and diagnostics
Request Information »
Thermostat installation and repair
Request Information »
Ventilation services
Request Information »
Zoning systems installation
Request Information »

Canadian Care Heating & Cooling Reviews

Submitted by Iveta Williams on Friday, May 31, 2024

4 Star Testimonial by Iveta Williams

Overall

My furnace & tank-less water heater were installed same day. Workers did a great job.

Google Review

Submitted by Owen Townsend on Saturday, May 25, 2024

5 Star Testimonial by Owen Townsend

Overall

I am very happy with new furnace installation by Canadian Care
Heating & Cooling - competent trustworthy people who diagnosed
problems with my 50 year old furnace & installed a new smaller,
quieter & more efficient furnace in 3 hours by friendly staff

Google Review

Submitted by Thomas Chung on Monday, Apr 22, 2024

5 Star Testimonial by Thomas Chung

Overall

Sam is awesome. Came by and took care of 2 issues(fireplace and laundry valves). Super professional and gave great advice on expected maintenance needs. A+++

Google Review

Submitted by Utsav Mehta on Thursday, Apr 04, 2024

3 Star Testimonial by Utsav Mehta

Overall

We recently had not so great experience with Canadian Care and there are quite a few reasons why it didn’t go well.

So we had a technician come for regular furnace tuning and he pointed out few major issues with furnace installations which needed some attention. We were quick to book appointment for the changes to address safety concerns and the problem starts from there.

1. The technician who came for tuning was not from Canadian care and may be a sub contractor which they may be leveraging for additional business. The problem is the communication and quality goes down drastically and its all about 15 mins making some quick bucks and moving to the next site which was again my another property. My experience with sub contractors is not great as they usually don’t care about the brand or commitment which the company may have made to the customer.

2. We called John who seems to be professional but totally overwhelmed on how to manage this teams or subcontractors. As he tried to book an appointment for us couple of times however the subcontractors dodged him or may be us couple of times which is again going back to my previous statement quite unprofessional when you charge and commit much more then competitors for the service.

3. We were provided with a verbal quote on the charges for the job and it was assumed that the points raised by the first technician would be addressed. But you bet it’s pretty much no communication between any and every one within this company . So I called John on what was raised by technician then he called the project co- ordinator who would then call the sub contractor who was suppose to fix the issue but not willing to as he had another job lined up and he was getting late and didn’t care much what Canadian care folks had to say on the phone.

4. The technician who came to fix the furnace came with pretty much no preparation. After almost 5-10 mins in the job he realized that some parts are not with him in the van and had to leave for around 30 mins to find them from nearest store which shows again how the communication happens within the team/ project to handle the job so I can’t totally blame the sub contractor who might not have complete requirement from the Office.

5. As the contractor was getting late for his next job and was missing a electrical cable which needed replacement, he was like I can come tom. to replace that cable but ai can’t spend anymore time at this site as I have to run to my next site.

6. Last but not least is basic courtesy from the technician which was missing during the furnace tuning visit. He might me under the influence of weather or not sure Covid as he was continuously coughing for the time he was at my place which made me uncomfortable as there are small kids around and a $.05 mask would have done the trick if you can’t take a day off due to work load.

Overall I don’t see any reason for calling Canadian care back next year for any furnace jobs as there quality has deteriorated drastically and it seems more of a lead generation company for different sub contractors then an actual company.

Sharing the pic of the van of sub contractor for records

Edit: Updating my review as I received a call from Sam ( technician ) who has been working with us for last few years and dropped by last week to ask what can be done to rectify the issue. Although delayed but happy that they followed up on a genuine concern with the work they messed up. Sam was polite and reviewed the issues and the reasons. Although not completely his fault but it leaves some work to be done when co- ordinating jobs and coming prepared for the work. I have added 2 more stars but not 5 to reflect the fact that there needs to be some systematic improvement in the process and not just one off incident.

Google Review

Submitted by Jean Kimber on Wednesday, Jan 31, 2024

5 Star Testimonial by Jean Kimber

Overall

Very quick service to replace furnace during cold weather. Technician (Sam) friendly and knowledgeable, installers polite and pleasant. Also took care of registering warranties. Follow up after install good as well

Google Review

Submitted by Phil B on Saturday, Jan 27, 2024

1 Star Testimonial by Phil B

Overall

We have used Canadian Care over the past dozen or so years and they had been great. We always requested the same technician (Sam G.) as he knew us, knew our products, was skilled and knowledgeable at his trade, polite, and showed up on time. However, in recent years the service has really gone downhill. We recently (2 years ago) had our hot water tank replaced by Canadian Care Heating. Due to our basement being recently renovated, the framing contractors that framed the new space didn't leave quite enough room for the newer tanks as apparently they are larger. So Canadian Care recommended that we go with a tankless system as it would take up less space and be more energy efficient.

When they came to do the installation they realized that due to the reframing design from the reno, the new hot water tank location did not have an adjacent floor drain (this wasn't their fault, more the renovators poor planning, but this oversight should have been picked up by Canadian Care during the first site visit when they were quoting). So, to address this floor drain issue, the installer put an electric pump in that space so the residual water that was discharged from the tankless system could drain and the pump would pump the water away. Then it was realized that there was nowhere the pump could pump water to with no adjacent drain? Ugg. So, they connected a clear piece of tubing to the pump and routed it through the ceiling (cutting a hole in our drywall ceiling and not repairing it I might add) and ran the tubing through the joist space and through the outside wall, routing the drain tube into the rain gutter. That worked ok until the following winter when the line froze and the pump couldn't pump, resulting in our kitchen being flooded.

We reached out to Canadian Care to explain our problem and request a service call to remedy the issue. I spoke to John (the dispatcher of sorts) who was nice on the phone but seemed stressed with multiple issues and not enough qualified staff to deal with them. We tried to schedule a worker to come and re-route the hose to an interior drain location, but they never showed up and no calls. We were not expecting any "free service" and were completely willing to pay for whatever needed to be done. So, we continued to call John to try to book another appointment and we finally got one. However, again they didn't show up or even call. I believe these no-shows are a result of the fact that this company has recently started to hire subcontractors to do their work instead of the trusted employees they had do the work in the past (when we too were satisfied customers). I should have just quit at that point. When our second appointment was a no-show I called John and he apologized, but I didn't want an apology, I wanted a service worker to show up! I had already taken 2 days off work for these missed appointments which was very frustrating. I did feel bad for John because it probably wasn't his fault. I finally got to the point where I was getting tired of the excuses and I just needed this completed. So I reached out to another company and had the work promptly completed without any hassle. I would not recommend Canadian Care. They talk a good game, but the execution with their subcontractors is horrible. Perhaps they can go back in time to when they had satisfied customers and revert back to that business model.

Google Review

Submitted by Jason on Sunday, Jan 14, 2024

5 Star Testimonial by Jason

Overall

Technician Sam came in the day I called and fixed it within am hour! Couldn't be happier! Very knowledgeable and friendly would highly recommend

Google Review

Submitted by Francyne Marumo on Wednesday, Dec 06, 2023

5 Star Testimonial by Francyne Marumo

Overall

I like that the guys were very good at handling all the installation issues that come up with the home I own. The follow up after the installation was awesome. I definitely would recommend this company to family and friends.

Google Review

Submitted by Faith Bee on Saturday, Nov 11, 2023

5 Star Testimonial by Faith Bee

Overall

CCH&C did a great job when they replaced our furnace. We were really pleased with the service. When we replaced our thermostat with a digital one ourselves weeks later, we phoned Sam with questions. Not only did he help us the first time, he was super friendly and didn't make us feel like we were bugging him. Thanks, Canadian Care, and thanks, Sam.

Google Review
Do You Know Canadian Care Heating & Cooling? Write Review

Canadian Care Heating & Cooling Photo Albums

by Canadian Care Heating & Cooling

Contact Canadian Care Heating & Cooling

Related Searches

About BuildX

BuildX has one mission: To help you find the best contractor for any residential or commercial job.

BuildX is a network for every contractor in the world. We strive to figure out who the great service providers are, in any area.

About BuildX

Business Name

Join Our Community

1. Register a member account
2. Create a searchable listing
3. Connect with more clients

Get Listed Today