FTD is my go-to place for tiles. Their selection is excellent and artistically displayed. Their staff provides knowledgeable advice when asked and leave you to browse when you just need time to think. I particularly enjoy working with Holly who's sense of colour and design is infallible.

Google Review

Submitted by Lindsay Gordon on Thursday, Jul 11, 2024

5 Star Testimonial by Lindsay Gordon

Overall

I recently had a fantastic experience with Factory Tile Depot. The customer service was outstanding—Tracy, Holly, and Katie were incredibly patient and helpful throughout the entire process. They took the time to understand my needs and guide me through their impressive selection of tiles. The variety they offer is top-notch and they are clearly on top of the latest trends. I couldn't be happier with my purchase and highly recommend the tile depot to anyone in need of quality tiles and excellent service.

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Submitted by Samantha McAllister on Thursday, Apr 18, 2024

5 Star Testimonial by Samantha McAllister

Overall

Had a wonderful experience at the Burlington location after being ignored at the Oakville location.

Kristen and Brea were both so helpful and were very patient as I took a long time choosing tiles.

Every time I call with questions or follow ups, everyone I speak with is super helpful and friendly.

As someone who is new to home improvements - i really appreciate their gentle guidance and knowledge.

Also, the tie came in very quickly.

I would recommend the team at Burlington Factory Tile Depot any day!

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Submitted by Karla Wicks on Sunday, Apr 14, 2024

5 Star Testimonial by Karla Wicks

Overall

I went into Factory Tile Depot on a Wednesday looking for a very specific tile that I couldn't find anywhere else. With Kristen's help, I was able to order it at Factory Tile, and by Friday (2 days later!) I had it in hand. Cost was more than reasonable too. Very happy, and next time, Factory Tile Depot will be the FIRST place I go.

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Submitted by Jennifer Bindman on Tuesday, Mar 26, 2024

5 Star Testimonial by Jennifer Bindman

Overall

I was very pleased with the level of support I received each time I went into the site to search for and make decisions about a lot of different tile requirements in our home. It is a daunting task, and when good assistance is offered, the job becomes so much more manageable! All the staff I worked with were helpful and patient. I appreciated their suggestions and opinions. It made me so much more confident of my choices, in the end. Thank you!!

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Submitted by Rick Owens on Wednesday, Mar 13, 2024

5 Star Testimonial by Rick Owens

Overall

First visited this new location a few weeks ago to look at tile for a bathroom renovation. The store has an excellent layout and products on display and the staff is very knowledgeable and helpful. Kristen was especially supportive as we went back and forth on choices. Even though it was a relatively small job, Kristen was patient in guiding us through our options and it was clear she has very strong interior design skills. Definitely worth a visit to see if they can help you.

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Submitted by Kelly Bowers on Saturday, Mar 02, 2024

5 Star Testimonial by Kelly Bowers

Overall

I purchased lovely tiles and received wonderful customer service from a helpful young man named Uyi. He was friendly, knowledgeable, not pushy, and helped carry tile samples to the car. Greatly appreciated.

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Submitted by Adam Filip on Wednesday, Apr 19, 2023

5 Star Testimonial by Adam Filip

Overall

I recently had the pleasure of visiting Factory Tile Depot, and It was a great experience. The staff was amazing! I had the pleasure of meeting Mike, Tracy, and Holly, who were incredibly knowledgeable, helpful, and friendly.

The moment I stepped into the store, I was greeted warmly by Mike, who immediately made me feel welcome and asked if I needed any help. After hearing my needs, he introduced me to the sales associates.

Tracy and Holly were equally fantastic, assisting me in selecting tiles that complemented my style and budget. Their attention to detail and creative flair helped me envision how my space would look once the tiles were installed.

The quality of the tiles at Factory Tile Depot is unparalleled, with an impressive range of styles, colors, and textures to choose from. The prices are also very reasonable, making it an excellent value for the quality of the products.

Overall, I had a wonderful experience at Factory Tile Depot, thanks to the exceptional staff. I highly recommend this store to anyone in need of high-quality tiles and excellent customer service. Five stars all around!

Google Review

Submitted by Freddi Puckerin on Wednesday, Feb 22, 2023

5 Star Testimonial by freddi puckerin

Overall

I have used Factory Tile Depot on more than one occasion. They are excellent to deal with. Kristen, Sandra and the rest of the staff are always very helpful, especially when I was struggling with too many family opinions on which tile to chose. Their patience with me was much appreciated.

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