Very professional moving experience! We spoke to our sales consultant many times trying to figure out how to work every thing out for our cross Canada move. The movers arrived at our home and had everything loaded quickly and kept in touch with us along the way prior to drop off keeping in mind our possession date at our new home. A big thank you to Larissa, Chuck and Donna! A very smooth moving experience!

Google Review

Submitted by Tam La on Sunday, Jun 16, 2024

5 Star Testimonial by Tam La

Overall

We were stressed getting ready to move 2 provinces away with young kids. From our initial call and in person quote with Kyle, he assured us they can take care of it all and boy did they deliver.
Rocky and Avery were beyond phenomenal and two of the hardest people we've met. The communication was excellent and we got our items in the expected window with no issues. Highly recommend the team for all your moving needs.

Google Review

Submitted by Kris Dittmann on Wednesday, Jun 12, 2024

1 Star Testimonial by Kris Dittmann

Overall

If you want to pay someone to destroy your property and refuse the claim, look no further.

You should definitely stack heavy items on top of aquariums, place large tvs on collapsed boxes instead of the tv stand that's right beside it, and also not box the tv according to written instruction to do so. Box clearly labelled fragile? Hah, just toss that thing and break all but two items inside of it.

This is how the professionals do it.

Edit for the response: I understand the policy. It was delivered to a storage unit. I can only discover this after I get posession of my new house, and I start moving it from the unit. It was still packed this way from the day they delivered it, your policy doesn't change that.

If you want to try and use that as an excuse to not own up to the mistakes of your employees, that's your call. But this review stands as one more warning for others that you really don't seem to care.

Google Review

Submitted by Yi Liu on Friday, May 31, 2024

1 Star Testimonial by Yi Liu

Overall

Surprised that such a well known company acts in such bad faith.

During the sales and quoting process, everything will be great. Someone came to my home to look at the items I was moving, and give me a quote. I was told my items are covered under insurance, they will pack my valuable items, and they gave me a form to fill out for my valuable items including their value.

The pick up process also went well, the movers were efficient and documented all the items.

When the items arrived it was a different experience. My items were transported and handled so roughly, that the handle protectors on my motorcycle were knocked off. These protectors are meant to protect your hands in case of an accident, so imagine the force it took to knock them off. My TV was also damaged along with my computer, unsurprisingly. Other items such as moving totes were also damaged, but they were not packed by the movers and were not marked as high value items.

I filed a claim for my damaged items, and was denied. Here is some fine print they will throw at you:
1. You cannot add items to your claim, once you submit it is final
2. Even though the movers packed my items, unless you get their special packing service it is not covered under insurance. The packing service is for all your items. This really makes no sense, because if it needed to be "packed" (they did pack my items) by them for my items to be eligible for insurance, why did I fill out the valuable items form? What was the point of that other than to make me think my items would be covered when they're not?

Also, my actual cost was close to $5000 over the initial estimate. Plus over $10000 in damaged items.

Edit:
As you can see from their response below. It essentially says we're sorry you trusted us, but it's your own fault you signed something on moving day without having your lawyer present to review it first. Gotcha!

As for the increase in price, no items were added to the move. We did a walk through of the entire house, no room or closet was left out. Unless you're saying I magically added $5000 in weight worth of items?

Why even bother responding? You're just making yourselves look worse.

Google Review

Submitted by Karus Dawn on Wednesday, May 08, 2024

5 Star Testimonial by Karus Dawn

Overall

Incredible work and supportive staff. My move was stress free, 2000km and it arrived in a week from pickup date. No damages, everything was carefully marked and wrapped, with their itinerary system, I could follow as they were packing and unpacking on site. They took all pieces to the according places in home, while being extra considerate of property. Truly made the easiest experience out of a long distance move. Going forwards, I will always choose business with Atlas for the trusted services they provide

Google Review

Submitted by James Rice on Wednesday, Apr 24, 2024

5 Star Testimonial by James Rice

Overall

Atlas helped us with our move from Pickering Ontario to PEI and from the start they were great, to there people loading and uploading. They took apart and pack furniture, TV's and other odd items... odd delivery put everything back together. We would use them again if we ever moved again or for for work moves.

Google Review

Submitted by Terry Fraser on Friday, Mar 15, 2024

5 Star Testimonial by terry fraser

Overall

We had a great experience with this company and our move. We have moved with 3 other companies and this was the best in terms of ease, organization, and support. I was able to text with the staff ( I had a lot of questions) in the weeks prior to the move and they were quick to answer all my questions. They made the process less stressful by walking me through each step and reassuring me along the way. The actual pickup day and drop off days went smoothly. The driver and staff work very hard to take care of your possessions. And the price was reasonable. We highly recommend you choose them for your move. Thanks to Suzanne, Michael, Rick and the movers! We appreciate your efforts.

Google Review

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