We recently hired Welcome Home to do a full kitchen reno and are now sharing our feedback for this.
Pros:
-The Designer did a great job designing and picking out everything. Andrew and John are great workers and are disciplined with their craft. We are happy with the final result.
Cons:
-The Designer left Welcome Home before the project started and the company didn't inform us of his departure. We found this to be unprofessional.
-The contract was to take a month for a small kitchen starting date to be early May. It was not met as delays were incurred in the first week and subsequent delays.
-Damages include scratches to the living room floor + a poor crimping of pipe cause a possible catastrophic event of flooding downstairs if it had not been noticed and the main water was turned off (damage to shoes, clothing, and a new Ryobi battery, odds and sods).
-Our sink wasn't installed correctly and it was leaking and wasn't draining.
-One light wasn't installed correctly and it caused scratches to the ceiling and the newly installed cabinet door.
-They wouldn't have the courtesy to return our house key. We were told by email we had to pick our key up.

We are glad Welcome Home followed through to ensure we are ultimately satisfied with the project.

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Submitted by Therese Taiariol on Saturday, Mar 23, 2024

4 Star Testimonial by Therese Taiariol

Overall

Charles patiently walked us through every design decision and the actual remodel. Every worker that was sent to our home were professional and thorough. They explained everything about the process. Our home was left clean and tidy everynight. Special kudos to Charles for being our lifeline when we had a couple panic attacks.

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Submitted by Olivia Hefner on Wednesday, Feb 28, 2024

5 Star Testimonial by Olivia Hefner

Overall

Just a year ago I was unable to walk and facing surgery in just a few weeks. I realized that I needed a walk-in shower so I went to look at Welcome Home. Wayne LaBranche took one look at me and told me that he would fit me in and get the bathroom remodel done over the Christmas holiday while I was hospitalized and in Respite care. Sean led the remodel and by the time I came home, I had a jewel of a bathroom. Their workmanship was phenomenal. I had to put my trust in them totally since no one would be there to supervise. I am since recovering from my second surgery and every time I walk Into that bathroom I am reminded of the generosity, work ethic and overall kindness that was shown to me by Wayne and all of his employees. I can’t thank them or recommend them enough.

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Submitted by Bob-Cora Braidford on Friday, Feb 16, 2024

5 Star Testimonial by Bob-Cora Braidford

Overall

We love our new bathroom. It looks so nice. Our friends have commented that it looks like a top quality spa. It really does. Workers were great and left the room very clean when they left each day. We are very happy with Welcome Home. Thanks for a lovely bathroom.

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Submitted by Jenny Ingratta on Thursday, Feb 01, 2024

5 Star Testimonial by Jenny Ingratta

Overall

Great experience working with Wayne and his team from staff to installers!! Wayne helped me choose what I needed for my bathroom renovation without pushing something that I wouldn’t need. Just good solid advice. I highly recommend this company!!

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Submitted by Linda Jones on Tuesday, Jan 16, 2024

5 Star Testimonial by Linda Jones

Overall

We just finished a cabinet refacing and the outcome was absolutely amazing!! Brian and Kim were very professional and a pleasure to deal with. Kim assisted us in making the best choices, and they both were quick to address the few issues we had.
The crew that were here were very pleasant and very efficient.
I highly recommend Welcome Home for any kitchen/bathroom remodel. ???

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Submitted by Terrie B on Wednesday, Jan 03, 2024

5 Star Testimonial by Terrie B

Overall

Fantastic team at Welcome Home! Guided us through a kitchen reface that turned out absolutely perfect ! We are so pleased. Quality product and dedicated staff. Always communicating and very patient. My husband and I were so pleased with their work, and will definitely recommend to family/friends.
Thank you to Brian , Kim and Julie for a job very well done.!!

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Submitted by Daniela Giannetti on Thursday, Sep 21, 2023

5 Star Testimonial by Daniela Giannetti

Overall

We are extremely pleased with our new dream kitchen, powder room and new flooring on main level. They are a professional, fun and very hardworking crew, every one of them! Too many names to list but I will not forget you. Welcome Home provided quality materials, attention to detail and was on the job site until the work was done. It was a smooth job from the design to completion. Thank you all for a job well done! Daniela and Angelo Giannetti

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Submitted by Debbie Damphouse on Thursday, Apr 11, 2019

5 Star Testimonial by Debbie Damphouse

Overall

We are so happy with our new kitchen!!! The team of professionals working on our home were so considerate , friendly and helpful. They always kept us informed, offered suggestions and always listened to any concerns we had. We highly recommend this company!!!

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