We had met SMET at Grand Designs, and when we decided to install and new staircase they were our first and only point of call. Even during Covid, the design process went very smoothly sharing information electronically until we had a design agreed. Then a visit for the final measurements. This all understandable during Covid and we are very grateful for the measures. We closed the design, agreed installation date.
Smet arranged for their installation team ( who were wonderful craftsmen) to remove our existing staircase which went smoothly. Then our new oak staircase arrived. The quality of workmanship is excellent, but unfortunately the first step of the whole staircase was built in their workshop with little thought of how the wood grain ran. It was in two differing ways. The workshop manufacturing side, failed to see and acknowledge it was a disaster where the designers did. We agreed to install it and cover that element over, but its a warning to others - do not leave manufacturing side any ability to make decisions, detail ALL, the design and installation is fantastic.

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Submitted by Bradly Ward on Tuesday, Mar 24, 2020

5 Star Review by Bradly Ward

Overall

From the initial trip to Belgium HQ to the final sign off, it was a pleasure dealing with everyone at Smet, thank you.
They were professional throughout with a great product and service. The whole process including the added suggestions, tweaks to design, extra asks and professionally dealing with any issues that arose, was a pleasure.
We would highly recommend them and will use them again for sure, and I hope business is not affected by too much by Brexit !

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Submitted by Imran Hussain on Friday, Aug 30, 2019

5 Star Review by Imran Hussain

Overall

Can not fault the product!
Smet offer a premium service with a premium price....well worth it!

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Submitted by Lene Hansen on Tuesday, Nov 21, 2017

5 Star Review by Lene Hansen

Overall

Smet have always distinguished themselves in our dealings by their deep love of creating a truly immaculate and bespoke product. Unlike other top names that we have dealt with in our house renovations Smet never cut corners on quality, were endlessly patient with our design ideas and are fully committed to ongoing maintenance. We are thrilled with the result and receive many compliments on the elegance and beauty of our beautiful curved staircase.

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Submitted by CM on Monday, Jan 25, 2016

5 Star Review by CM

Overall

We came across Smet at Grand Designs show in London. They really know how to design and build beautiful staircases. From the first meeting to final installation, the process has been seamless, hassle free and real value for money. The team are extremely professional and committed and are always available to answer any questions and co-ordinate with the builders.

Smet take real pride in design and quality and this definitely shows in the finished staircase. I would not hesitate to recommend them.

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