Local company with a corporate attitude. Went to return a ignition control unit (plastic box with wires coming out of it) and they tell me I can't return it because I installed it. It was 180 dollars and I "installed it" for all of five minutes before I knew I had a different problem. They sell things they have no knowledge of and no means to test.

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Submitted by Charlie Morse on Wednesday, Jul 20, 2022

5 Star Review by Charlie Morse

Overall

Called to inquire about stock level for a combo BFP/Autofill. Took a few seconds and they were able to apprise me of stock levels.

Went in to actually put hands on the part and they were kind enough to show me several different options.

Had to go back to the house to verify exact needs. Returned the next day and they remembered me and set me up with what I needed.

Price was also better than online offerings!

Not too much they could do better, in my opinion.

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Submitted by Brendon Ahlstrom on Thursday, Nov 25, 2021

1 Star Review by Brendon Ahlstrom

Overall

went for parts for a furnace got several different parts for same burner. I asked if the tiger loop would be beneficial due to the length of my oil line. I think the regular filter was $35 and the tiger loop was $140. Louis said that's all you will need. Get to the job crawl underneath the house and start the repair and there where no braied hose in kit. When i called and ask for the hose they told me they didn't have and laughed at me when i said i wanted to return it. Got ahold of a higher up and he said he could "rig something up" but not to code...... It took the customer going in and complaining to get refunded.

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Submitted by Jeremy Tou on Friday, Sep 22, 2017

1 Star Review by jeremy tou

Overall

Great service cannot overcome horrible exchange policy. The service at frontier heating has always been fantastic, they have great employees, but I will not be a customer there any longer. Their recent change in their exchange policy has left me baffled. I recently purchased a fuel pump for my oil burner, the pump was defective out of the box. I was told I has to buy another pump out of pocket and would not be refunded for the faulty pump until beckett cleared it. I was also told I may not even get my full amount returned to me. All I wanted was to exchange the faulty pump for another unit. Instead I'm out of pocket for two pumps. I prefer to keep my business local if possible and am willing to pay extra for that and for local service. With this new policy in place at frontier I will have to become an online buyer for my heating supplies and equipment.

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