The ladies at the desk were amazing! We stopped by near closing on a Friday, and they still went above and beyond to help us select a brick color. Thank you!

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Submitted by Cody on Thursday, Sep 29, 2022

5 Star Testimonial by Cody

Overall

Hal is the best.
Always quick to help and answer questions as needed.
Highly recommend shopping here for your stone and tile.

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Submitted by Bob Hager on Tuesday, Mar 15, 2022

4 Star Testimonial by bob Hager

Overall

Do Not buy tile from this store. If you have a problem with a tile or return
they is not help[. Terry (manager) corrected the problem

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Submitted by Sharon Love on Sunday, Dec 12, 2021

5 Star Testimonial by sharon love

Overall

Stopped by Acme Brick in Pelham AL to ask questions about a project I have. The helpfulness and politeness of the staff, particularly Hal and John, was true southern business hospitality. What a nice bunch to do business with.

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Submitted by Megan Smith on Tuesday, Oct 19, 2021

5 Star Testimonial by Megan Smith

Overall

I love working with Acme. Everyone I’ve worked with is precious and helpful.

And to give credit where it’s due—Prentice in the warehouse needs a trophy.

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Submitted by Mike Story on Sunday, Jan 17, 2021

5 Star Testimonial by Mike Story

Overall

Very pleased with the service and staff knowledge. I know why they've been in business 130 years. When your good at what you do you survive and thrive. Good job to the staff I dealt with.

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Submitted by Aidan Ryan on Thursday, Jul 09, 2020

5 Star Testimonial by Aidan Ryan

Overall

The staff here are wonderful! Dodie is always extremely helpful and knowledgeable about tile selections. Mark has always been helpful with brick selections as well ensuring our clients have the best idea of the options for them.

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Submitted by Leigh Webb on Tuesday, Jul 02, 2019

2 Star Testimonial by Leigh Webb

Overall

A fiasco all around. Sales people knew nothing about the product- stone. I had to contact the company directly to get answers and assistance. Ordered wire mesh, sand and mortar- insistant on the amounts they told me which were MORE THAN DOUBLE what was needed. Anyone need sand for a beach in their yard?
Absolutelu a horrible place to do business- a shame as they do carry great products.

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Submitted by Tracy James on Sunday, Feb 24, 2019

1 Star Testimonial by Tracy James

Overall

We were sold Shaw floors Acme Brick in Birmingham, Alabama - in fact when our original selection was backordered, Acme told us we were getting an "upgrade" in Shaw because of the "lifetime warranty" and how durable they were, WHAT A JOKE. These floors are a disaster!!! After less than a year they began peeling and splitting...now after only 4 years they look HORRIBLE and we are going to have to replace before reselling our home. Just looking at it now puts me in a bad mood - it makes our otherwise nice home look so shabby.

Reassured by the warranty, we filed a claim. After MONTHS of no response, I finally got from Acme, an inspector from Shaw came out to view. He told me personally he wouldn't be happy with this floor if he were the homeowner, but yet, Shaw is passing the buck and saying the damage must be because of how it was installed. Meanwhile, our floor gets more and more worn with every day, looking worse and worse. We are going to have to figure out a solution before we resell our house, which let me remind you is only 4 years old! I have received no apology from Acme or Shaw.

Shaw floors is a cheap product with poor customer service and dishonest claims. STAY AWAY. It's unfortunate Acme not only carries such a product but pushes it on customers, wielding false claims.

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