Submitted
by Sarah Munoz on 01/11/2024
5 Star Review by Sarah Munoz
The crew did a wonderful job at our office in Bryant this week. They identified the problem quickly, were on time every day, kept me updated throughout the process, and went above and beyond. Highly recommended!
They came out and addressed my issue. They were helpful and kind. Prompt service is always appreciated.
Submitted by Jeff Mcdaniel on 07/11/2024
Austin and Master Plumber Coy are both awesome people and hard workers. They both listened to me try to describe what was going on with my plumbing and then explained what was happening and how they were going to correct the situation. Very happy they were able to come to my rescue and save the day. ????
Submitted by Brandi Clay on 06/23/2024
Very responsive staff and competitively priced! you can text or call them and they will take good care of you! I recommend them to my friends and clients!
Submitted by Anna Toepfer (at) on 04/30/2024
Asked for a quote on plumbing work. After coming out to look, they never provided a quote. Text was ignored. Did not let them do any work for me
Submitted by Galenda Kyambi on 04/10/2024
They are good company, had some issues but they made sue I was taken care of, would use them again
Submitted by Diane Ashworth on 04/03/2024
Midtown is the best in the business. I use them for ALL my plumbing needs. We have had them clean out lines, fix broken water lines and even fix other people's work. There is nobody in the business that I would even consider for my plumbing needs. Honesty and Integrity are two words that fit this company!
Submitted by Rj Hawk on 02/22/2024
I wanted to believe this was a good company but after 2 times of accidentally left off the schedule or removed off the schedule and 2 times at our house not fixing the problems here we are, no callbacks, nothing amd still a plumbing issue with apparently a warranty they are not going to honor and a big hole in my ceiling. What do you do?
UPDATE: The company is making it right. Through all the confusion and frustration, the company has come by and made repairs. They went above and beyond the service call to make it right. We will he using them for all our plumbing needs and will keep posting updates as they continue to provide exceptional customer service. THANK YOU FOR MAKING IT RIGHT!
Submitted by Angie Cearns on 02/22/2024
After our hot water heater went out during the last cold snap, I scheduled a service call with Mid-Town. The woman who took all my information on the phone was very friendly and helpful. However, the day of our appointment (four days after scheduling) I called to check the time of arrival, and another woman spoke with me. She told me they did not have me in the schedule. She also said it would not have mattered anyway because they had other more important calls that day. This left my family without hot water for even longer since other companies also had a wait time. I was very shocked and disappointed in the unprofessionalism and lack of customer service!
Submitted by Moriah Sitz on 12/28/2022
